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TSMO Manager/Chief/Bureau Director

Job Title:

TSMO Manager / Chief / Director

Job Category:




☐Systems and Data Management

Minimum Years of Experience/Position Level:

10 or More Years/Senior-Level

Applicable to:






☒Toll Agency

General Summary of Position / Purpose of Position

Responsible for the planning, development, and administration of the Transportation System Management and Operations (TSMO) Program designed to reduce congestion and improve the safety, security, mobility, and efficient utilization of existing highway system.

Roles and Responsibilities

1.0 Managerial

% of Time

  1. Direct and supervises staff.
  2. Meet regularly with employees to assign work, establish work objective and timelines to ensure working objectives are met.
  3. Evaluate employees’ performance, during established time frames, throughout the year and at formal review periods.
  4. Motivate and train and/or ensure required training is available for staff.
  5. Communicate regularly with direct reports, both individually and in staff meetings.
  6. Develop and apply policies and procedures that support the advancement of TSMO in the daily activities of the agency.
  7. Ensure that all the paperwork required for processing pay documents and human resource matters, including performance appraisals, disciplinary actions, filing vacant positions and separations, are completed accurately and processed in a timely manner.


2.0 Strategic Planning

% of Time

  1. Combine systems management, technology, traffic engineering, and operations into an integrated program designed to improve safety and mobility through innovative strategies.
  2. Develop a TSMO Strategic Plan to set priorities, focus energy and resources, strengthen operations, ensure that employees are working toward common goals, establish agreement around intended outcomes/results, and assess and adjust the organization's direction in response to a changing environment as needed.
  3. Collaborate with others in plan development, linking performance targets to specific, measurable, achievable, relevant, time-bound, (SMART) objectives, identifying and making resource recommendations.
  4. Ensure funding and resources are utilized in the most cost effective and beneficial manner.
  5. Ensure the most current program elements, performance measures and functions are being implemented.
  6. Develop TSMO policy and procedures for use across the organization.
  7. Interpret federal, state, county, and city laws and their impact to agency operations, including policy development.


3.0 Customer Service

% of Time

  1. Participate in meetings, on committees, task teams and other groups with internal and external customers to represent TSMO interests.
  2. Maintain professional contact with elected officials, private companies, public, government agencies, and officials doing business with the agency.
  3. Promote good public relations with the persons contacted while adhering internal policies.
  4. Provide accurate and timely responses to the public, contractors, and other department personnel.
  5. Promote the resolution of outstanding technical and contractual issues.
  6. Communicate effectively (strong written and verbal communication skills) and work well with team members from diverse technical backgrounds.


4.0 Project Management

% of Time

  1. Develop and manage consultant contracts and other types of agreements that support TSMO functions and/or relate to performance targets.
  2. Develop documentation for contract funding, request for proposal (RFP) and related documents, participation on technical review committees (TRC), evaluation of contract work products, consultant evaluation and invoice processing approval.


5.0 Technical

% of Time

  1. Act as a technical advisor on the use of traffic engineering, intelligent transportation system (ITS), and tolling standards, policies and best practices to other departments, local governments, and agencies.
  2. Participate on committees, task teams and in other groups as needed.
  3. Oversee lead team / group activity, documenting results and related presentations as necessary.


6.0 Other

% of Time

  1. Perform other duties as required.



☐High School Degree

☐Technical Degree/Associate Degree

☒Bachelor’s Degree in Related Field

☐Bachelor’s Degree in Engineering

☐Bachelor’s Degree in Computer science

☐Bachelor’s Degree in Business

☐Bachelor’s Degree in Environmental science

☐Bachelor’s Degree in Science, Economics, Statistics, or another Quantitative Field

☐Master’s Degree in Engineering

☒Master’s Degree in Engineering (preferred but not required)

☐Master’s Degree in Quantitative Field (preferred but not required)

☐PhD in Civil Engineering, Transportation Engineering, Electrical or Computer Engineering, Computer Science, or related field (preferred but not required)

Certificates, Licenses, Registrations

☐Registered Engineer in Training

☐Registered Professional Engineer

☐Professional Traffic Operations Engineer

☐Certified Information Systems Security Professional