What’s New At NOCoE

In this report you will learn:


NOCoE's plans to advance the TSMO workforce.


How NOCoE peer exchanges, webinars, and case studies are accelerating the deployment of TSMO practices.


About four TSMO projects chosen as 2022 award winners.

Advancing the TSMO Workforce

2nd TSMO Workforce Summit

In June 2016, National Operations Center of Excellence (NOCoE) convened a two-day, in-person TSMO Workforce Development Summit to discuss a variety of issues. The discussion identified a range of gaps in practice to necessitate further investigation through the NCHRP. As a result, NCHRP Project 20-07/Task 408, “TSMO Workforce: Skills, Positions, Recruitment, Retention, and Career Development” was requested by the American Association of State Highway and Transportation Officials (AASHTO) and completed in March 2019. Many other workforce activities were spun out of the 1st summit (summarized later in report).

Since five years have passed since the initial summit, leaders of NOCoE and AASHTO decided to conduct a 2nd TSMO Workforce Development Summit. With the pandemic still constraining travel for many agencies, the 2nd summit was designed to be held in a virtual environment and include many interactive exercises to maximize group participation. To that end, the summit was convened over the course of two days to allow for synthesis of initial results from the first day.

Actions for the Industry

  1. Provide ongoing awareness of TSMO workforce issues and resources.
  2. Develop resources highlighting TSMO as career of choice.
  3. Develop business case for academia to focus more on TSMO
  4. Leverage existing programs with additional funding and promotion.
  5. Develop best practices guide for TSMO technical training
  6. Strengthen pipelines (military, tech. colleges, 1st responders, HBCU, etc.
  7. Perform research on non-traditional workers.
  8. Increase TSMO apprenticeship and co-op opportunities.
  9. Develop guidance on succession planning, retention, and young workers.
  10. Create a new university program for TSMO.
  11. Leverage existing technical education programs to include TSMO.

Next Steps

  1. Follow up with partners and FHWA to align actions with ongoing programs and assist in seeking to non-transportation specific partnerships.
  2. Plan and conduct the Spring 2022 Workforce Peer Exchange, with a focus on practitioner activities and to more narrowly identify gaps between needs identified during the summit and ongoing activities within the industry.
  3. Develop strategic implementation plan using the input gathered at the summit to inform NOCoE activities.

Impact on Our Industry

The 2nd TSMO Workforce summit reveled the importance of focusing on strengthening pipelines, focusing on the paraprofessional workforce, and highlighting TSMO as a career of choice. NOCoE will work with its partners around solutions for each of these areas as well as continuing to develop and share resources to benefit practitioners.

The 2022 Transportation Technology Tournament

The National Operations Center of Excellence (NOCoE) and the U.S. DOT ITS JPO's Professional Capacity Building (PCB) Program are hosting a competition for students to work directly with public agencies to solve real-world transportation problems utilizing ITS and TSMO solutions.

This will be the competition's fifth year. The 2018 - 2021 tournaments featured extremely competitive teams with innovative solutions.

Student teams will assemble to work with a State or local DOT, MPO, or transit agency to define a transportation problem. After submitting an initial contest application identifying the team and the problem, students will work with academic advisors to learn about potential ITS and TSMO solutions via online training programs outlined below. Teams will then utilize their experience, education, and new coursework to develop a solution or suite of solutions to directly address the originally defined problem. Students will submit their solutions via a proposal. Finalist teams will develop a presentation and then participate in a live event at the ITE Annual Meeting in New Orleans, LA from July 31-August 3, 2022. Teams will give a presentation in front of a panel of judges made up of leaders in the ITS and TSMO community. One team will then be selected as the 2022 Transportation Technology Tournament Winner.

 2022 Transportation Technology Tournament

2022 TTT Finalists

Florida International University logo

Florida International University

Using Integrated Corridor Management (ICM) Strategy to Mitigate Congestion Along I-95 (with Florida DOT)

University of Michigan logo

University of Michigan

Corktown Last-mile Transit Challenge (Michigan DOT)

TSMO Workforce Development

This series of webpages captures the growing number of resources available across the industry, from U.S. DOT and the National Network for the Transportation Workforce to formalized training programs. Additionally, there are number of resources to help TSMO agencies take a broader approach in organizing and developing their TSMO personnel. Lastly, ongoing industry research and activities will continue to define the knowledge, skills, and abilities for the TSMO workforce and better define the needs for a successful TSMO workforce. We've outlined a few of these activities and will continue to capture those resources as they are developed.

Assessing Pipeline Trends for Target Groups - Military

As the transportation workforce continues to face challenges, in particular with respect to recruitment of TSMO professionals, it is important to examine a diverse range of sources with potential to strengthen the TSMO workforce pipeline. This white paper examines characteristics of military service members, occupational groups, and recruitment and retention practices that provide the greatest opportunity to strengthen the TSMO pipeline.

Read the Case Study
Attracting Non-Traditional Workers Into the TSMO Workforce

During the 2nd TSMO Workforce Summit, there was interest in exploring how to tap into non-traditional workers to broaden the pool of potential employees. Non-traditional workers are people who may not meet traditional education and experience job requirements education and experience. This White Paper highlights the range of potential non-traditional workers that can be targeted to support TSMO as a short-term job, or even a long-term career.

Read the Case Study
Workforce Trends and Practices Applicable to TSMO

This memo provides a deeper look at current trends in the workforce and the industries discussed in the workshop white paper that show potential as good models for addressing TSMO workforce needs. Current trends in worker availability, knowledge, skills, and abilities, and shifting employee expectations are changing the way employers need to think about how they structure work, and how they recruit and retain employees.

Read the Case Study
Defining the TSMO Pipeline

A key challenge in building a robust TSMO workforce is the lack of clearly defined pipeline for recruiting workers. To address limited candidate pools, a more comprehensive approach to raising awareness of TSMO opportunities and recruiting qualified workers that creates new rather than just draws from existing pipelines is needed. This case study addresses best practices for developing the TSMO workforce pipeline.

Read the Case Study
Developing the Paraprofessional TSMO Workforce

With new technology and data strategies being implemented, new skills across the entire employments spectrum are required. This case study reaffirms the definition of paraprofessionals, highlights ongoing TSMO-related work by other organizations, draws a comparison between the public and private sector TSMO paraprofessional workforce, and attempts to define the current size and forecast future demand.

Read the Case Study
Best Practices in Workforce Development from Similar Industries

Workforce recruitment and retention challenges exist in TSMO, as they do in many other industries. This case study looks at what can be learned from similar industries to inform practices within TSMO. It also looks at opportunities to enhance inclusivity and diversity in the workforce through recruitment and retention practices.

Read the Case Study

Accelerating the Deployment of TSMO Practices

Webinars on Emerging TSMO Practices

In 2021, NOCoE averaged four webinars a month, increasing its webinar schedule to accommodate the increased demand for online training and knowledge transfer needs. NOCoE webinars are often developed by key partners, such as the Federal Highway Administration, and are conducted by industry leaders and NOCoE staff. Webinar series, such as Talking TIM and Adventures in Crowdsourcing, have delivered high quality TSMO knowledge every month.

Road Weather Spotlight: Winter Maintenance Training Programs

The Federal Highway Administration (FHWA) Road Weather Management Program (RWMP) is pleased to present the Road Weather Spotlight, a monthly webinar series discussing the challenges of various road weather events, lessons learned, and practical solutions.

Analytics Tools to Improve Operational Planning

This webinar featured two agencies and their use of analytics tools to process vehicle probe data for operational use and to better plan for operations.

Crowdsourced Data for Commercial Vehicles

This webinar demonstrates how New Jersey and the Colorado Departments of Transportation are improving roadway safety through in-cab alerts and broader truck information (e.g., parking or inspection).

Talking TIM Webinar Series: May 2022

The Talking TIM webinar series, brought to you by the Federal Highway Administration (FHWA) Office of Operations provides a forum where TIM champions with any level of experience can exchange information about current practices, programs, and technologies.

Using Operations Data to Support Mainstreaming TSMO - Raj Ponnaluri, Florida DOT

This webinar is part of an FHWA Office of Operations project to support mainstreaming Transportation Systems Management and Operations (TSMO) in transportation agencies.

2024 Solar Eclipse: Planning early with NASA, Emergency Managers, and TSMO - NASA

This webinar will provide an overview of the solar eclipse from NASA, an overview of early special event planning from a State Emergency Management Agency, and upcoming activities and knowledge transfer opportunities from TSMO partners.

Workforce Peer Exchange

On May 24 and 26, NOCoE held a virtual Peer Exchange on Workforce Development. The Peer Exchange followed the Center’s second Workforce Development Summit that took place in September 2021. The Summit engaged TSMO thought leaders to identify the workforce challenges and needs of the future and to consider how best the Center continue to focus on workforce matters given its importance as one of three NOCoE Strategic Goals.

The Summit incorporated a series of presentations and, through breakouts, priority setting to help map the Center’s future work in this area. The Peer Exchange took a different approach and created multiple opportunities for interaction among its attendees to identify and share emerging and best practices on a range of workforce matters.

Over seventy participants involved in one or both days provided a rich array of practices on recruitment, retention, training, and diversity. These contributions are being captured, codified, and expanded on to share with the entire TSMO community through NOCoE’s website and future services such as its webinar and case study series.

Crash Responder Safety Week

Crash Responder Safety Week (CRSW), formerly known as NTIRAW, is a chance for all traffic incident response communities to make a difference individually and jointly. Teach your community and the motoring public about our shared responsibility for safe roadway incident clearance – whether a crash, stalled vehicle, debris on road, or something else.

Collaborate with your leadership, public information officers, and fellow responders to amplify the visibility and message of this important week. Use the CRSW calendar and tools to align messaging with others across our nation: bitly.com/CRSW2021

Whether or not your organization participates, you can be a CRSW champion. Take the free National Traffic Incident Management Responder Training, and encourage your fellow responders to do the same. It may save your life. Visit: bitly.com/TIMtrain

2022 TSMO Awards

Below are the winners of the 2022 TSMO Awards in categories Best TSMO Project, Agency Improvement, Digital Infrastructure, and Diversity, Equity, and Inclusion. The overall winner and TSMO Champion will be announced in September 2022.

Best TSMO Project

View Case Study

Agency Improvement

View Case Study

Agency Improvement

View Case Study

Digital Infrastructure

View Case Study

Diversity, Equity, and Inclusion

View Case Study

NOCoE Case Studies

Up-close examinations of TSMO strategies being used to improve our transportation system.

There are now over 100 NOCoE Case Studies available, built from a variety of sources, including TSMO award submissions and academic and DOT collaborations. The range of case studies topics has increased in 2020, with the addition of case studies focused on data management and workforce as well as an additional set of case studies on how DOTs are collaborating with local universities and colleges.

Case Study Metrics:

  • 134 NOCoE Case Studies since August 2018
  • 15,000+ case studies views in 2020 (up 75% from 2020)
  • More than 50 organizations have served as authors

Impact on Our Industry

NOCoE Case Studies continue to be the most widely viewed resource on the NOCoE website and are utilized by the TSMO community for collaboration, interagency discussion, and the application of new strategies.

NOCoE Outreach Accomplishments in 2021

Top 5 most viewed NOCoE Case Studies 2021

  1. FDOT's Smart Work Zone Initiative
    Full Case Study
  2. TSMO Performance Program and Traffic Operations Analytics Tool
    Full Case Study
  3. Iowa’s Comprehensive Work Zone Program
    Full Case Study
  4. Coordinated Highway Assistance and Maintenance Program (CHAMP)
    Full Case Study
  5. The Benefit of Collaboration Between Governments and Academic Institutions
    Full Case Study


  • 971.3+ hours of watch time
  • Subscribers +84
  • Most viewed Video from this year: University of Massachusetts Lowell - Final Presentation - TTT 2021 - 374
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