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The AASHTO Transportation Systems Management and Operations Guidance is a web-based self-assessment guidance was designed for transportation agency managers whose span of control relates to the operations and management of the roadway system. Audiences include policy makers and program managers responsible for transportation systems management and operations (TSM&O) programs and ITS programs at both the state and regional level, as well as managers of systems operations related activities such as traffic engineering, maintenance, and public safety. It is available at:

The guidance is based on the a capability maturity model (CMM) approach developed for the second Strategic Highway Research Program (SHRP2 Project L06) by a Parsons Brinckerhoff-led team working closely with the AASHTO Subcommittee on TSM&O. This team developed the interactive web application under an AASHTO-sponsored National Cooperative Highway Research Program project (NCHRP 3-94).

The One-Minute Evaluation feature and Guidance have been used in several collaborative workshop and training applications among states and metropolitan regions since 2010. They have formed the basis for a series of agency self assessments and TSM&O improvement implementation plans, sponsored initially by SHRP2 and now by FHWA, expected to number nearly 40 by the end of 2014. The same framework has also been used in the SHRP2 Regional Operations Forums and the National Operations Academy™ for Senior Managers, and in several other TSM&O applications.

Source Organization Location


Operations Area of Practice

    Performance Management
    Tools for Small Agencies
    Interagency Agreements / Cooperation / MOUs
    Communicating Reliability Information
    Training and Profesional Development
    Strategic Planning
    Business Processes/Policies and Procedures
    TSMO Culture
    Organizational Models
    Planning for Operations

Organizational Capability Element

    Project Development
    Asset Management
    Performance Management
    System Architecture / Engineering
    Integrated Corridor Management
    Standards and Interoperability
    Freeway Operations
    Freight Management Operations
    Project Systems Engineering
    Traveler Information
    Regional Architectures
    Traffic Incident Management
    Work Zone Management
    Emergency Transportation Operations
    Vehicle Systems/Connected Vehicles
    Planned Special Event Management
    Testing, Verification & Validation (V&V)
    Road Weather Management
    Roadway Geometric Design
    Arterial Traffic Control Device Operations
    Active Traffic Management/Travel Demand Management/Pricing
    Outreach & Marketing
    Technical Understanding
    Program Status/Authorities
    Local government/MPO/RTPA cooperation
    Public safety agency collaboration

Content Type

Software Tool

Role in Organization

Transportation Planner
Senior Engineer
Principal Engineer
Manager / First Line Supervisor
Director / Program Manager
CEO / GM / Commissioner
Senior Manager
Transit Professional
Media / PIO

Publishing Organization


Maturity Level of Program

Monitoring (L4)
Deployment (L3)
Assessment (L1)
Development (L2)


Available Tools

Project Website

Issue Date