The AASHTO Transportation Systems Management and Operations Guidance is a web-based self-assessment guidance was designed for transportation agency managers whose span of control relates to the operations and management of the roadway system. Audiences include policy makers and program managers responsible for transportation systems management and operations (TSM&O) programs and ITS programs at both the state and regional level, as well as managers of systems operations related activities such as traffic engineering, maintenance, and public safety. It is available at: http://www.aashtotsmoguidance.org/

The guidance is based on the a capability maturity model (CMM) approach developed for the second Strategic Highway Research Program (SHRP2 Project L06) by a Parsons Brinckerhoff-led team working closely with the AASHTO Subcommittee on TSM&O. This team developed the interactive web application under an AASHTO-sponsored National Cooperative Highway Research Program project (NCHRP 3-94).

The One-Minute Evaluation feature and Guidance have been used in several collaborative workshop and training applications among states and metropolitan regions since 2010. They have formed the basis for a series of agency self assessments and TSM&O improvement implementation plans, sponsored initially by SHRP2 and now by FHWA, expected to number nearly 40 by the end of 2014. The same framework has also been used in the SHRP2 Regional Operations Forums and the National Operations Academy™ for Senior Managers, and in several other TSM&O applications.

Source Organization Location

Washington, DC

Operations Area of Practice

  • Business Processes/Policies and Procedures
  • Communicating Reliability Information
  • Interagency Agreements / Cooperation / MOUs
  • Leadership
  • Organizational Models
  • Performance Management
  • Strategic Planning
  • Tools for Small Agencies
  • Training and Profesional Development
  • TSMO Culture
  • Planning for Operations

Organizational Capability Element

  • Asset Management
  • Performance Management
  • Planning
  • Procurement
  • Programming/Budget/Funding
  • Project Development
  • Scoping
  • Economic Analysis of Reliability/Costs and Benefits
  • Evaluation of Operations Strategies
  • Performance Measurement
  • Reliability Predictive Models
  • Active Traffic Management/Travel Demand Management/Pricing
  • Arterial Traffic Control Device Operations
  • Emergency Transportation Operations
  • Freeway Operations
  • Freight Management Operations
  • Integrated Corridor Management
  • Planned Special Event Management
  • Project Systems Engineering
  • Regional Architectures
  • Road Weather Management
  • Roadway Geometric Design
  • Standards and Interoperability
  • System Architecture / Engineering
  • Testing, Verification & Validation (V&V)
  • Traffic Incident Management
  • Traveler Information
  • Vehicle Systems/Connected Vehicles
  • Work Zone Management
  • Leadership/Championship
  • Outreach & Marketing
  • Program Status/Authorities
  • Technical Understanding
  • Education, Training & Professional Activities
  • Organizational Structure/Staffing
  • Program Status
  • Recruitment and Retention
  • Staff Development
  • Local government/MPO/RTPA cooperation
  • Outsourcing/PPP
  • Public safety agency collaboration

Content Type

  • Software Tool

Role in Organization

  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Media / PIO
  • Principal Engineer
  • Researcher/Academic
  • Senior Engineer
  • Senior Manager
  • Transit Professional
  • Transportation Planner

Publishing Organization


Maturity Level of Program

  • Assessment (L1)
  • Deployment (L3)
  • Development (L2)
  • Monitoring (L4)


  • Available Tools
  • Justification
  • Learning
  • Prioritization

Project Website


Issue Date
November 17th, 2014
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