The NOCoE Program


The National Operations Center of Excellence (NOCoE) is designed to offer a suite of resources to serve the transportation systems management and operations (TSMO) community. The new Center will offer an array of technical services such as peer exchange workshops and webinars, ongoing assessments of best practices in the field, and on-call assistance. 

The Center is a partnership of the American Association of State Highway and Transportation Officials (AASHTO), the Institute of Transportation Engineers (ITE), and the Intelligent Transportation Society of America (ITSA) with support from the Federal Highway Administration (FHWA).

The NOCoE has two primary components. The first is the Operations Technical Services Program, funded through contributions from state transportation agencies and FHWA. Currently under development are an array of services that will include the following:

  • Lead state and best practices peer exchange webinars;
  • Regional TSMO best practice peer exchanges;
  • National TSMO summits;
  • Ongoing assessment and synthesis of emerging best practice experience;
  • On-call assistance to States and other organizations to identify best practice material and other resources to address specific technical and policy issues;
  • Ongoing support for selected SHRP2 products;
  • Initial assessment of the state of transportation operations R&D in the United States and a plan for integration into the NOCoE;
  • Training and capacity building programs; and
  • TSMO practice area forums where practitioners can exchange technical information and advice, including a private sector forum to engage private sector users on an ongoing basis.

The second is a web portal,, which contains case studies, resources, links to an array of information, discussion forums, and a calendar of TSMO-related events.

NOCoE Leadership

NOCoE is guided by the leadership of AASHTO, ITE, ITS America, and FHWA. Each year, a Strategic Advisory Council is convened with representatives from each of the associations to provide strategic oversight for the direction of NOCoE.

NOCoE Strategic Plan

In 2020, the Strategic Advisory Council set a new strategic direction for NOCoE, covered in the 2021-2025 Strategic Plan

NOCoE’s first strategic plan was developed shortly after its inception and covered the period of 2016–2019. This first strategic plan ably guided NOCoE to execute its mission, and the plan’s goals and objectives guided NOCoE’s services and products to effectively serve the Transportation System Management and Operations (TSMO) community. 

For the new strategic plan, the Council updated the Vision and Mission of the organization and devised a new set of strategic goals and objectives to leverage the good work of NOCoE to date and to continue to advance the services and programs for the TSMO community. 

The three strategic goals are: 

  1. Attract, develop, sustain, and expand the TSMO workforce
  2. Accelerate deployment of current and emerging TSMO practices (technology and strategies)
  3. Mainstream TSMO as a core f unction of providing transportation system solutions for all

More details on objectives, key considerations, and audiences can be found in the full 2021-2025 Strategic Plan

TSMO Resource Connect

We've expanded the way we connect you, the practitioner, with resources via our TSMO Resource Connect effort.

The TSMO Resource Connect service aims to be a tool for the growing TSMO industry to give you access to information and people when you need it with direct assistance from us at NOCoE. We know you're busy and while our knowledge center, case studies, and webinar recording library is full of valuable TSMO resources, we want to provide you with more direct access to the resources and networking opportunities you need to improve your TSMO activities.

Here are some examples of how this service can help you:

  • Looking for resources on any topic of TSMO
  • Looking for an expert on a particular TSMO topic
  • Researching new technologies or initiatives
  • Learning more about an existing initiative that NOCoE is involved in
  • Anything TSMO

Visit the TSMO Resource Connect page to schedule an appointment. 

Frequently Asked Questions

For Whom is the National Operations Center of Excellence?

The National Operations Center of Excellence (NOCoE) is intended to serve the emerging transportation systems management and operations (TSMO) community, which has become widely recognized for their important over the last several years. Unlike some more established transportation disciplines, TSMO has not had an institutional support structure or a centralized home for collecting and disseminating best practice information and identifying research needs and capabilities throughout the United States. The NOCoE is intended to address the need for a more centralized and comprehensive set of resources to serve the TSM&O community. The Center supports efforts to reduce congestion, improve reliability, and advance overall TSMO efforts across the United States.

What is the knowledge transfer supported by this website?

What technical services does the NOCoE offer?

What is the AASHTO Operations Technical Service Program?

Who administers the National Operations Center of Excellence?

What are the objectives of improving Transportation Systems Management and Operations?

Why is reliability important?

What are the causes of unreliability and its related impacts?

How is reliability measured?

What are the strategies and measures that transportation agencies can take to improve reliability?

How are TSM&O strategies developed and applied?