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Transportation Systems Performance Manager

Job Title:

Transportation Systems Performance Manager

Job Category:




☒Systems and Data Management

Minimum Years of Experience/Position Level:

5-10 Years/Mid-Level

Applicable to:






☒Toll Agency

General Summary of Position / Purpose of Position

The Transportation Systems Performance Manager is responsible for analyzing and communicating information obtained from a variety of traffic data sources to different stakeholders.  The purpose of this role is to use this data to enhance the planning process and to enable data driven decision-making for the Transportation Systems Management and Operations (TSMO) Office.  The successful candidate will possess strong technical skills for grappling with big data, the ability to communicate with diverse groups of stakeholders to share information and provide guidance for technical decisions, and the curiosity to examine current practices and push the agency toward new and better ways of thinking.  The overall vision is that the Transportation Systems Performance Manager will enable new approaches to solving traffic/transportation problems to improve safety, efficiency and quality of life in our community with a multimodal approach.

Roles and Responsibilities

1.0 Technical

% of Time

  1. Leverage strong analytical skills to develop a data utilization and applicability work plan.
  2. Analyze big data to develop trends and summary statistics.
  3. Develop relevant spatial analyses and statistics.
  4. Create corridor or area dashboards for decision support.
  5. Make operational decisions based on performance metric to improve traffic operations at a network level.
  6. Integrate multimodal data into transportation operations.
  7. Use data to support funding revision and request for the maintenance and operations of TSMO infrastructure.
  8. Participate on committees, task teams and in other groups as needed.
  9. Oversee lead team / group activity, documenting results and related presentations as necessary.
  10. Act as a technical advisor on the use of traffic, tolling and ITS data, standards, policies and best practices to other departments, local governments, and agencies.


2.0 Customer Service

% of Time

  1. Participate in meetings, on committees, task teams and other groups with internal and external customers to support TSMO interests and provide technical guidance related to traffic data/analysis.
  2. Provide accurate and timely responses to the public, contractors, and other department personnel.
  3. Promote good public relations with internal and external stakeholders while adhering to internal policies.
  4. Communicate effectively (strong written and verbal communication skills) and work well with team members from diverse technical backgrounds.


3.0 Project Management

% of Time

  1. Develop and manage data analysis portions of consultant contracts and other types of agreements that support TSMO functions and/or relate to performance targets.
  2. Develop documentation for data acquisition and analysis in contract funding, request for proposal (RFP) and related documents, and participate on technical review committees (TRC).


4.0 Strategic Planning

% of Time

  1. Develop and implement data acquisition/use aspects of TSMO business and related plans to guide resource allocation and achieve unit performance targets.
  2. Collaborate with others in plan development, reporting plan results, linking performance targets to specific, measurable, achievable, relevant, time-bound, (SMART) objectives in staff expectations, identifying and making resource recommendations.
  3. Develop data-driven support to ensure funding and resources are utilized in the most cost effective and beneficial manner.
  4. Ensure the most current program elements, performance measures and functions are being implemented based on state of the art in traffic data science/management.


5.0 Other

% of Time

  1. Perform other duties as required.



☐High School Degree

☐Technical Degree/Associate Degree

☐Bachelor’s Degree in Related Field

☐Bachelor’s Degree in Engineering

☐Bachelor’s Degree in Computer Science

☐Bachelor’s Degree in Business

☐Bachelor’s Degree in Environmental Science

☒Bachelor’s Degree in Science, Economics, Statistics, or another Quantitative Field

☐Master’s Degree in Engineering

☐Master’s Degree in Engineering (preferred but not required)

☒Master’s Degree in Quantitative Field (preferred but not required)

☐PhD in Civil Engineering, Transportation Engineering, Electrical or Computer Engineering, Computer Science, or related field (preferred but not required)

Certificates, Licenses, Registrations

☐Registered Engineer in Training

☐Registered Professional Engineer

☐Professional Traffic Operations Engineer

☐Certified Information Systems Security Professional