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Traffic Incident Management Program Manager

Job Title:

Traffic Incident Management Program Manager (Area/Region)

Job Category:




☐Systems and Data Management

Minimum Years of Experience/Position Level:

5-10 Years/Mid-Level

Applicable to:






☒Toll Agency

General Summary of Position / Purpose of Position

This management position oversees the organization’s statewide or regional Traffic Incident Management (TIM) program and provides advanced guidance for TIM operations.

Roles and Responsibilities

1.0 Managerial

% of Time

  1. Direct and supervise staff that may include freeway service patrol and other emergency and incident response staff.
  2. Meet regularly with employees to assign work, establish work objective and timelines to ensure working objectives are met and to ensure that safety practices are being followed.
  3. Evaluate employees’ performance, during established time frames, throughout the year and at formal review periods.
  4. Provide performance-based management of the TIM program through response and incident data tracking and analysis
  5. Motivate and train and/or ensure required training is available for staff.
  6. Communicate regularly with direct reports, both individually and in staff meetings.


2.0 Strategic Planning

% of Time

  1. Collaborate with others to develop and maintain strategic and response plans for TIM.
  2. Collaborate with others related to overall transportations systems management and operations (TSMO) planning.
  3. Ensure TIM funding and resources are utilized in the most cost effective and beneficial manner.
  4. Ensure the most current program elements, performance measures and functions are being implemented for TIM.


3.0 Customer Service

% of Time

  1. Participate in meetings, on committees, task teams and other groups with internal and external customers to represent TSMO interests related to TIM.
  2. Maintain professional contact with elected officials, private companies, public, federal, local and state government agencies, emergency response agencies, and other officials related to TIM.
  3. Promote good public relations with the persons contacted while adhering to internal policies.
  4. Provide accurate and timely responses to the public, contractors, and other department personnel.
  5. Promote the resolution of outstanding technical and contractual issues.
  6. Communicate effectively (strong written and verbal communication skills) and work well with team members from diverse technical backgrounds.


4.0 Project Management

% of Time

  1. Assist in the development and management of contracts and other types of agreements that support TIM functions and/or relate to performance targets.
  2. Assist in the development of documentation for contract funding, request for proposal (RFP) and related documents, participation on technical review committees (TRC), evaluation of contract work products, consultant evaluation and invoice processing approval.


5.0 Technical

% of Time

  1. Act as a technical advisor on the TIM program.This includes incident response practices, incident command protocols, operating procedures, best practices, performance measures, training, safety policies, and other areas related to TIM.
  2. Provide on-call response to major highway incidents.
  3. Serve as agency incident commander or unified commander on-scene, as appropriate.
  4. Train internal and external staff on TIM operating procedures, incident command, equipment operation, materials usage, traffic control and other areas of TIM.
  5. Participate on committees, task teams and in other groups as needed.
  6. Oversee and lead team / group activity, documenting results and related presentations as necessary.
  7. Review technical reports, plans, specifications, documents, required.


6.0 Other

% of Time

  1. Perform other duties as required.



☐High School Degree

☒Technical Degree/Associate Degree

☒Bachelor’s Degree in Related Field

☐Bachelor’s Degree in Engineering

☐Bachelor’s Degree in Computer Science

☐Bachelor’s Degree in Business

☐Bachelor’s Degree in Environmental Science

☐Bachelor’s Degree in Science, Economics, Statistics, or another Quantitative Field

☐Master’s Degree in Engineering

☐Master’s Degree in Engineering (preferred but not required)

☐Master’s Degree in Quantitative Field (preferred but not required)

☐PhD in Civil Engineering, Transportation Engineering, Electrical or Computer Engineering, Computer Science, or related field (preferred but not required)

Certificates, Licenses, Registrations

☐Registered Engineer in Training

☐Registered Professional Engineer

☐Professional Engineer Traffic Operations Engineer

☐Certified Information Systems Security Professional