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Transportation Management Center Manager

Job Title:

Transportation Management Center Manager

Job Category:




☐Systems and Data Management

Minimum Years of Experience/Position Level:

10 or More Years/Senior- Level

Applicable to:






☒Toll Agency

General Summary of Position / Purpose of Position

The Transportation Management Center (TMC) Manager is responsible for providing support and supervision in Transportation Systems Management and Operations (TSMO) Control Room.  The purpose of this role is to oversee the day-to-day operations of the TSMO Program strategies deployed within the geographical area covered by the TMC.  The successful candidate will possess managerial skills, be process oriented, knowledgeable of TSMO strategies, and be capable to integrating multiple TSMO strategies into daily processes such as active arterial management, freeway traffic management, incident management, etc.  The overall vision is that the TMC Manager will enable smooth operations between the Control Room staff, the field staff – such as road rangers/service patrol and first responders – to improve safety, system efficiency and quality of life in our community.  The TMC Manager will be responsible to integrate new technologies into TMC Standard Operating Guidelines and be aware of when these new technologies, such as CAV, will start affecting daily operations. 

Roles and Responsibilities

1.0 Managerial

% of Time

  1. Direct and supervise staff.
  2. Meet regularly with employees to assign work, establish work objective and timelines to ensure working objectives are met.
  3. Evaluate employees’ performance, during established time frames, throughout the year and at formal review periods.
  4. Motivate and train and/or ensure required training is available for staff.
  5. Communicate regularly with direct reports, both individually and in staff meetings.
  6. Ensure that all the paperwork required for processing pay documents and human resource matters, including performance appraisals, disciplinary actions, filing vacant positions and separations, are completed accurately and processed in a timely manner.
  7. Handling of Control Room Staff administrative/personnel issues such as: hiring, and time-sheets.


2.0 Strategic Planning

% of Time

  1. Assist in the development of the Statewide TSMO Strategic Plan.
  2. Implement TSMO business and related plans to guide resource allocation and achieve unit performance targets.
  3. Collaborate with others in plan development, reporting plan results, linking performance targets to specific, measurable, achievable, relevant, time-bound, (SMART) objectives in staff expectations, identifying and making resource recommendations.
  4. Ensure the most current program elements, performance measures and functions are being implemented.


3.0 Customer Service

% of Time

  1. Participate in meetings, on committees, task teams and other groups with internal and external customers to represent TSMO interests.
  2. Promote good public relations with the persons contacted while adhering internal policies.
  3. Provide accurate and timely responses to the public, contractors, and other department personnel.
  4. Promote the resolution of outstanding technical issues.
  5. Communicate effectively (strong written and verbal communication skills) and work well with team members from diverse technical backgrounds.


4.0 Project Management

% of Time

  1. Develop and manage consultant contracts and other types of agreements that support TSMO functions and/or relate to performance targets.
  2. Develop documentation for contract funding, request for proposal (RFP) and related documents, participation on technical review committees (TRC), evaluation of contract work products, consultant evaluation and invoice processing approval.


5.0 Technical

% of Time

  1. Act as a technical advisor on the use of traffic engineering and intelligent transportation system (ITS) standards, policies and best practices to other departments, local governments, and agencies.
  2. Advocate for the appropriate traffic engineering countermeasures during the planning, design and construction phase of highway projects as appropriate.
  3. Participate on committees, task teams and in other groups as needed.
  4. Oversee lead team / group activity, documenting results and related presentations as necessary.
  5. Develop and update Standard Operating Guidelines (SOGs)
  6. Ensuring all pertinent documentation is filed in accordance with the project document control procedures.
  7. Providing support and supervision in the Control Room.
  8. Coordinating ITS field devices repair and maintenance activities with the IT/ITS Manager or designee.
  9. Oversee Traffic Incident Management (TIM) coordination.
  10. Identifying and developing solutions to improve TMC Operations efficiency.
  11. Coordinating and testing software upgrades, as well as other applications related to TMC Operations.


6.0 Other

% of Time

  1. Perform other duties as required.



☐High School Degree

☐Technical Degree/Associate Degree

☒Bachelor’s Degree in Related Field

☐Bachelor’s Degree in Engineering

☐Bachelor’s Degree in Computer Science

☒Bachelor’s Degree in Business

☐Bachelor’s Degree in Environmental Science

☐Bachelor’s Degree in Science, Economics, Statistics, or another Quantitative Field

☐Master’s Degree in Engineering

☐Master’s Degree in Engineering (preferred but not required)

☐Master’s Degree in Quantitative Field (preferred but not required)

☐PhD in Civil Engineering, Transportation Engineering, Electrical or Computer Engineering, Computer Science, or related field (preferred but not required)

Certificates, Licenses, Registrations

☐Registered Engineer in Training

☐Registered Professional Engineer

☐Professional Traffic Operations Engineer

☐Certified Information Systems Security Professional