Traffic Incident Management

Traffic incident management (TIM) is the backbone of transportation systems management and operations (TSMO). TIM programs significantly reduce travel delay and non-recurring congestion, improve responder and traveler safety,  support energy savings and better air quality, and more. TIM programs include elements such as development of unified policies, procedures, operations and / or communication systems among TIM responders; the application of advanced technologies to improve traffic incident detection, response, and clearance; safety service patrols and prepositioning of TIM equipment; interdisciplinary training including implementation of the National TIM Responder Training program, in traffic control, improved and incentivized towing procedures and practices; and traveler information.

National Traffic Incident Response Awareness Week is November 9-15

This week is chance for all responder communities to individually and jointly make a difference by teaching each other, and the motoring public, about our common goal and responsibility to one another.

Join the planning calls to hear what agencies are doing to honor responders and increase awareness to the public and to report on your own activities for this important week.

The final planning call will take place on:

Please join these calls to let us know what your agency will be doing.


Talking TIM Webinar Series by FHWA

The Talking TIM webinar series brings to your desk the great and varied work happening on the ground and around the country in traffic incident management. Topics touch on issues of relevance for TIM executives, managers, operators, and responders. Be sure to tune in to each session for ideas, tools, and resources to support and advance safe and quick clearance of roadway incidents. The series is sponsored by the Federal Highway Administration (FHWA) in cooperation with the National Operations Center of Excellence.

The Talking TIM Series is held on the 4th Wednesday of every month. Check the calendar for all upcoming webinars and register for free.

All previous Talking TIM webinars can be found here.

Case studies

The NOCoE Case Study program captures the best TSMO practices, strategies, and program improvements from around the country, including key TIM practices. The NOCoE knowledge center can point you to these case studies, and a few are copied below.

TIM case studies specific to performance measures can be found on the NCHRP TIM Performance Measures site hosted by the TIM Network. Additional TIM publications are available on the FHWA TIM site.

Tennessee Advanced Traffic Incident Management Training

In this case study you will learn:

1. Trainers in Tennessee delivered the basic traffic incident management course to more than 113,000 emergency responders from 2013 to July 2015.

2. The Tennessee Department of Transportation (TDOT) and Tennessee Highway Patrol set out to create an advanced course to more deeply engage responders about multi-agency collaboration.

3. The developed curriculum can be delivered in two-hour modules, for a total of 16 hours of hands-on, active earning opportunities.

Read the full case study.

Use of Social Media To Engage Responders and Promote Safety

Improving the ODOT program communication infrastructure including the tools, places and people that facilitate the flow of information, is key to advancing the ODOT TIM Program and the National Unified Goal (NUG) for TIM. This case study explores our development and use of social media to engage Oregon responders to create local and national echoes on responder safety topics, specifically Oregon’s Move Over Law.

Read the full case study.


Waycare Platform Deployment in Southern Nevada Traffic Management Center

In this case study you will learn:

1. All four agencies managing operations in Southern Nevada contributed to the development of the Waycare Platform to advance operations.

2. A decrease in response time was seen in the first few weeks of the pilot program.

3. How the Waycare system automates traveler information via social media platforms.

Read the full case study.

Coming soon! A comprehensive TIM case study page.

KMS/TIM search

NOCoE has teamed up the Federal Highway Administration to connect the traffic incident management knowledge management system with the NOCoE website. That means, anytime you search our knowledge center, you can access the TIM KMS by just clicking on the link below.

Search TIM, and check it out now.