NOCoE Case Studies

During Hurricane Helene, the North Carolina Department of Transportation’s (NCDOT) TSMO Unit implemented a proactive, multi-faceted, and dynamic response which saved lives, mitigated further loss, and expedited recovery efforts. The TSMO Unit served as a central coordination point for NCDOT’s fie

A planned special event (PSE) is an incident known prior to occurrence, which can cause congestion and unexpected delays for travelers. The impacts are often different than recurring congestion in both the frequency and impact from the events and possibly reduction in available roadway.

In

At the core of the transportation industry is the safe and efficient movement and people and goods. Safety and efficiency are sometimes characterized as a tradeoff; in reality, with thoughtful transportation system management and operations (TSMO) practices, operations is a means to ach

This report shares best practices in the hiring and training practices of TSMO organizations. With the growing number of resources available, including by the National Operations Center of Excellence (NOCoE), this report focuses on four topics for agencies seeking to expand and improve their work

The National Operations Center of Excellence hosted the Sustaining TSMO Virtual Peer Exchange to share information between a cross section of agency leaders and principal staff from states, MPOs, and cities with experience in developing and implementing TSMO plans, programs, strategies, and polic

The goal of this peer exchange was for 2026 World Cup host cities to learn from each other’s experiences hosting planned special events and to identify effective strategies for their World Cup mobility and operations planning. 

 The peer exchange was designed to strengthen regiona

The concept of a TSMO program plan is based on the idea that to incorporate TSMO as an integrated part of a transportation agency, TSMO-specific processes, strategies, and deployments must be designed to work with already existing institutional arrangements.

A TSMO program addresses the str

The Cape Fear Memorial Bridge (CFMB) Preservation Project enhances safety through increased law enforcement and quick incident clearance, vital for evacuations during hurricanes. It minimizes traffic disruptions by optimizing detour routes and completing the project ahead of schedule, restoring n

The Statewide ITS Resilience Project by North Carolina DOT (NCDOT) improved ITS device uptime from 48% to over 98%, enhancing traffic management and safety, which saves lives. The project’s pay-for-performance model ensures cost-effective maintenance, maximizing return on investment and minimizin

The North Carolina DOT’s (NCDOT) Performance-Based Tow Contracts improve safety, reduce delays, and cut costs in freeway work zones. By dispatching pre-qualified tow companies immediately after an incident, lanes are cleared faster, reducing the risk of secondary crashes and protecting first resp