The National Transportation Operations Coalition (NTOC) Action Team on Performance Measurement conducted this initiative to begin to define and document a few good measures for transportation operations agencies to use in measuring and documenting performance.
This report examines state DOT communications (internal and external), image (what people think of the agency), and positioning (the ways DOTs choose to gain support and funding for programs and projects). Those agencies that were most advanced focused on improving both internal communications wi
This synthesis of practice focuses on the program components required by a DOT to have a sound set of policies, processes, and procedures for planning, developing, implementing, funding, and evaluating state DOT training, development, and education programs. It does not focus on specific DOT trai
This synthesis summarizes the state of the practice (in 2002) of recruitment and retention at state transportation agencies. The results of this synthesis are based on survey responses from 27 transportation agencies. The report includes:
Observations on recruitment and retentioThis publication evaluates the effectiveness of GDOT’s Towing & Recovery Incentive Program (TRIP). TRIP was introduced in early 2008 to provide monetary incentives to qualified towing operators for the quick clearance of large commercial vehicle incidents. A TRIP certified towing operator rec
The report Traffic Congestion and Reliability: Trends and Advanced Strategies for Congestion Mitigation provides a snapshot of congestion in the United States by summarizing recent trends in congestion, highlighting the role of travel time reliability in the effects of congestion, and describing
This guidebook discusses the rationale for TMC business planning, the components and considerations of a TMC business plan, and five case studies of existing TMCs. TMC business plans help execute a long-range vision and goals, link ITS programs to regional objectives and funding sources, and outl
This document identifies successful practices and lessons learned from operations concepts at eight transportation management centers (TMCs) throughout the United States and Canada. The report provides background information about the importance of a concept of operations for a TMC and then descr
The Enable Advanced Traveler Information System (EnableATIS) is looking ahead to a future operational environment that will support and enable an advanced, transformational traveler information services framework. This future framework is envisioned to be enabled with a much more robust pool of r
This report takes a broad, multimodal look at the real-time traveler information market in the U.S. One of the study’s key objectives was to identify gaps in current approaches, systems, partnering strategies, and technologies relative to the real-time traveler information marketplace across the
