NOCoE Case Studies

NOCoE Case Studies capture the strategies and practices currently being deployed to advance the TSMO industry and enable TSMO practitioners to save lives, time, and money.

Case studies are developed in partnership with the authoring organization or individual to succinctly transfer knowledge for the effective use by others in the industry.

Many of the case studies come from TSMO Award Submissions. Please be sure to consider submitting your practices for upcoming awards.

Additional case studies focus on academic and industry collaboration models, the 2017 solar eclipse, and other TSMO practices being deployed throughout the country.

2017 Super Bowl Operations

IN THIS CASE STUDY YOU WILL LEARN: How the Georgia Department of Transportation (GDOT) partnered with the Georgia World Congress Center (GWCC), the Atlanta Police Department (APD), the Atlanta Super Bowl Host Committee, and Kimley-Horn worked together to efficiently move more than one million... Learn More

511NJ.org Newer and Improved

IN THIS CASE STUDY YOU WILL LEARN: How an existing 511 website was brought up to current web design standards in order to continue to meet the growing demand for the real-time traffic and travel information. How the updates provide access to New Jersey Department of Transportation (NJDOT) and the... Learn More

511PAConnect: Two-Way Direct Emergency Communication for Stranded Travelers

IN THIS CASE STUDY YOU WILL LEARN: 1. The need for a two-way communications system and the planning required. 2. How the two-way communications system was implemented. 3. How 511PAConnect was effectively communicated to the public. BACKGROUND In January 2016, Winter Storm Jonas caused hundreds of... Learn More

A Collaborative Effort to Develop the Nevada DOT Comprehensive Business Case

IN THIS CASE STUDY YOU WILL LEARN: 1. How Nevada’s initial capability maturity model (CMM) workshop indicated there was a need for a much stronger understanding of TSMO within the agency, which led to the development of a Comprehensive TSMO Business Case. 2. The first step in developing the TSMO... Learn More

A Comprehensive Hurricane Response Action Plan For South Florida

IN THIS CASE STUDY YOU WILL LEARN: 1. How a Hurricane Response Action Plan ensures TSMO practices are used during a major weather event. 2. The benefits of a creating detailed checklists for before, during and after a storm. 3. Why redundancy and agency collaboration are essential aspects of... Learn More

A Workforce Shift Toward TSMO

IN THIS CASE STUDY YOU WILL LEARN: Why and how WSDOT shifted its workforce to align with the TSMO goals and delivery. About tools for curriculum, outreach and strategy, and staff development to create a TSMO-focused workforce. The impact the shift had on WSDOT operations and individual career... Learn More

A Working TSMO Partnership Between Iowa DOT and Iowa State University’s Institute for Transportation - Celebrating Six Years of Successful Collaboration

IN THIS CASE STUDY YOU WILL LEARN The Iowa Department of Transportation (IOWA DOT) was one of the first in the nation to establish an active partnership with an academic institution. The agency and the DOT work together to establish real world TSMO solutions on an almost daily basis. In developing... Learn More

Advanced Planning for Labor Day Closure of Mackinac Bridge

IN THIS CASE STUDY YOU WILL LEARN: 1. How long-term planning and inter-agency coordination prevented congestion during the closing of a major bridge. 2. Why public communications is an essential method to managing congestion during a special event. 3. How a strategic communications plan can provide... Learn More

Advancing TSMO in California – Improving Caltrans TSMO Capabilities

IN THIS CASE STUDY YOU WILL LEARN: 1. Caltrans has been using SHRP2 products to advance their TSMO program. 2. Initial capability maturity model (CMM) workshops determined that given California’s size, a concentrated or tailored TSMO approach would be needed for regional implementation. 3. The... Learn More

Agency Improvement: Use of Capability Maturity Model (CMM)

IN THIS CASE STUDY YOU WILL LEARN: How the FHWA SHRP2 Initiatives were used by CalTrans to develop a TSMO framework How a Capability Maturity Model (CMM) exercise was used to focus on needed organizational structure changes to promote TSMO How a pilot project in Caltrans District 7 Los Angeles... Learn More