This effort trialed and fully implemented a new software-based tool for 511 Operators to quickly identify the exact location of a stranded motorist with cell phone LBS. Through this platform, an operator sends a text to the motorist, which requests temporary access to location services. when the motorist accepts, the software captures the location and places a marker on a map. utilizing this new system, GA 511 Operators were able to reduce their average time to locate motorists from 23 minutes to 3 minutes.
City / County
statewide
State
Georgia
Lead Agency
Georgia DOT
Point of Contact
Matt Glasser
Contact Phone Number
Contact Email
mglasser@dot.ga.gov
Is Urban?
On
Is Active?
On