Building and Retaining a Sustainable Driver Workforce

You know that drivers are the front-line representatives for your agency. So, what can transit leaders do to address the current driver shortage? Organizational awareness, executive support, and understanding effective employee relations are critical factors impacting your service and are key in any effort to address driver shortages. Very few decisions a supervisor makes has the importance of hiring an individual, particularly in the critical customer service position as a driver. The effort and attention that’s put into all aspects of employee retention has a direct correlation on the need for driver recruitment. Throughout this interactive session, you’ll learn about all aspects of driver recruitment and retention with the focus on building a sustainable driver workforce that engages the best people with the right attitude, which ultimately leads to job satisfaction and reduced employee turnover.