Overview
There are many benefits to a strong Transportation Systems Management and Operations (TSMO) program: improved travel time and reliability; multimodal system efficiency; cost-effectiveness; environmental benefits; and improved agency efficiency. These outcomes benefit transportation agencies and the traveling public. Communicating TSMO strategies and benefits is a core component of a successful program; both by communicating externally with the media, the public, and other stakeholders, and by communicating internally with other agency divisions and decisionmakers.
The Transportation Operations Manual (TOM) includes several chapters on communicating TSMO. These range across both external and internal communications. This report focuses primarily on communicating the benefits of a TSMO program. More information on specific tactics for communicating TSMO strategies and operational information (for example, Traveler Information Systems) are available elsewhere in the TOM and on NOCoE’s website.
Communicating TSMO according to the TOM can be found in:
- Chapter 4: Agency Readiness to Advance TSMO
- 4.4: The Business Case for TSMO
- Chapter 7: TSMO Performance Management
- 7.5: Performance Reporting
- Chapter 10: Collaboration and Outreach
- 10.3: Outreach
- Chapter 19: Fundamental Elements of Situational Awareness, Communication, Decision Support, and Control.
Download the full report to learn more.