Developing Policies and Procedures for Transit Agencies

This training will focus on the process of identifying the need for new policies and procedures, development of those policies, and evaluating existing policies and procedures for effectiveness without being overly prescriptive. Over the years, a transit system changes, but are existing policies and procedures changing as well? This intensive will provide participants manageable solutions and techniques in developing sustainable policies that allow the transit system to effectively manage its operations while also meeting Federal and State requirements and the changing demands of its ridership. Participants will gain an understanding of triggers that would require modifications of existing policies or development of new policies. A systematic approach to policy development may require investigation, data collection, strategic planning and involvement of staff who may be impacted by changes to existing policies or new policies. Participants will gain tips on policy changes that may affect their ridership. A seemingly simple change in service, hours or fares can end up being a public relations nightmare. Learning best practices to effective policy management will assist transit leaders when the time comes to make minimal or drastic policy changes.