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TSMO Workforce Guidebook


The intent of this guidebook is to provide practitioners with a tool to understand what is needed and how to develop a strong Transportation Systems Management and Operations (TSMO) workforce. While a basic understanding of TSMO is beneficial to the reader, this guidebook focuses on workforce development practices rather than the specific details of TSMO, so readers without a background in TSMO will find the information within useful. This guidebook goes into detail on the hiring and workforce development practices recommended through literature and currently in place within existing and successful TSMO programs. It clearly identifies specific job positions required for a robust TSMO program, the knowledge, skills, and abilities required for those job positions, and recommendations tailored to hiring each position. Information on training and professional development is presented, including specifics on training providers and courses.

Operations Area of Practice

    Business Processes/Policies and Procedures
    Organizational Models

Organizational Capability Element


Content Type

State-of-the Practice

Publishing Organization


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