Presentation Guide: Operations in the 21st Century DOT: Meeting Customer Expectations

SHRP2 program

This document is the presentation guide for SHRP 2 Project L31, Reliability Workshops for State and Public Sector Managers. It contains material for presentation to the chief executive officers (CEOs) and senior managers of state departments of transportation (DOTs) about the value of mainstreaming operations as a core mission and business practice in their respective agencies.

This document is intended to be used by speakers who are preparing to deliver the PowerPoint presentation to state DOT CEOs, chief engineers, and/or members of the state DOT CEOs’ executive teams. The presentation is designed to be delivered within a 30-minute period and highlight not just the importance of transportation system operations but also tools that are now available through SHRP 2, the Federal Highway Administration (FHWA), and the American Association of State Highway and Transportation Officials (AASHTO) to assist states in advancing their state of practice in operations.

This presentation has been created to address transportation operations at a high level that is relevant to most, if not all, state DOTs. The presenter should interject personal anecdotes and local examples as appropriate, particularly for topics for which the descriptions provided in this presentation guide are not suitable for the subject audience and presentation environment. This material is documented in sufficient detail so that it can be effectively presented by individuals outside the original development team. However, the speaker should have a fundamental understanding of transportation systems operations and be familiar with SHRP 2 and the roles of the Transportation Research Board (TRB), AASHTO, and FHWA, as well as with early products from SHRP 2.

Content Type

  • Research

Role in Organization

  • Associate Engineer
  • CEO / GM / Commissioner
  • Engineer
  • Principal Engineer
  • Researcher/Academic
  • Senior Engineer

Publishing Organization

  • SHRP2 Program


  • Learning
  • Networking

Document Downloads

Project Website

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Issue Date
April 22nd, 2013
ISBN Number
ISBN 978-0-309-43420-1 | DOI 10.17226/22543
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