Guidelines for Virtual Transportation Management Center Development



This guidebook is intended to serve as a detailed reference that addresses the concepts, methods, processes, tasks, techniques, and other related issues for practitioners to consider associated with planning and development for a virtual Traffic Management Center (TMC). The guidebook describes the business planning process for developing a virtual TMC and provides guidance and procedures for addressing technical, operational and institutional issues such as data needs, communications, responsibilities, and agreements for collaborating remotely will be beneficial.

Operations Area of Practice

  • Active Traffic Management (ATM)
  • Corridor and Arterial Traffic Management
  • Transit Operations
  • Travel Demand Management
  • Transportation Management Centers (TMC / TOC)
  • Business Processes/Policies and Procedures
  • Communicating Reliability Information
  • Customer Request Management
  • Organizational Models
  • Performance Management
  • Standards and Specifications
  • Strategic Planning
  • Planning for Operations
  • Traffic Incident Management

Organizational Capability Element

  • Planning
  • Project Development
  • Evaluation of Operations Strategies
  • Project Systems Engineering
  • Traffic Incident Management
  • Technical Understanding
  • Education, Training & Professional Activities
  • Public safety agency collaboration

Content Type

  • Research

Role in Organization

  • Associate Engineer
  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Maintenance Staff
  • Media / PIO
  • Operator
  • Principal Engineer
  • Public
  • Public Safety Officer
  • Researcher/Academic
  • Senior Engineer
  • Senior Manager
  • Technician
  • Transit Professional
  • Transportation Planner

Publishing Organization

  • FHWA


  • How-To
  • Learning

Project Website

Guidelines for Virtual Transportation Management Center Development

Issue Date
December 1st, 2014
Publication Number: FHWA-HOP-14-016
Back to Search Results