Overview
This guide, which focuses on showing how to use BPMN for mapping traffic operations business processes, is intended to help transportation agencies move forward in addressing nonrecurring traffic congestion and delivering more reliable travel times on their highway networks. The guide explores various ways that transportation agencies can reengineer their day-to-day business practices to improve traffic operations, address nonrecurring traffic congestion, and improve the reliability of travel times delivered to roadway system users.
The guide also provide a detailed introduction to one of the most useful tools for business process reengineering: business process mapping. An approach to business process mapping developed by the IBM Corporation for use in automating business processes, called Business Process Modeling Notation (BPMN), is used in the guide. This approach proved highly adaptable to business processes related to traffic operations. BPMN uses a straightforward graphical approach to business processes, illustrating them with objects, flows, pools, and lanes. Business processes diagrammed using BPMN are simple to comprehend and communicate.