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Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management


The NCHRP 693 Report considers the supply and demand of both the current and future TSM&O workforce - the actions transportation agencies may take to attract, recruit, develop, and retain skilled staff with needed capabilities; and the tools that are available or may be developed to assist agencies in their efforts to ensure the availability of skilled professionals to meet the growing demand. Five critical issues are identified which are currently affecting TSM&O workforce attraction, recruitment, training, and retention: 1) baby boomer retirement, 2) demographic changes in the workforce, 3) availability of training, 4) new technologies, and 5) demand on transportation agencies.

TRB’s National Cooperative Highway Research Program (NCHRP) Web-Only Document 182: Appendices to NCHRP Report 693 includes a set of tables showing systems operations and management job categories, number of positions, and educational requirements for all 50 states.

In addition to the report and web-only document, the results of the project that developed NCHRP Report 693 and suggestions for senior management personnel related to attracting, recruiting, and relating skilled staff for transportation system operations and management are available in an online Executive Workbook

Source Organization Location


Operations Area of Practice

    Position Descriptions, Recruitment and Retention
    Training and Profesional Development
    Organizational Models

Content Type


Role in Organization

Principal Engineer
Manager / First Line Supervisor
Director / Program Manager
CEO / GM / Commissioner
Senior Manager

Publishing Organization


Maturity Level of Program

Monitoring (L4)
Deployment (L3)
Assessment (L1)
Development (L2)


Available Tools
Prime Contractor
ICF International (Venner Consulting)
Brian Cronin,
Lance Anderson,
Daniel Fien-Helfman, et al.
Issue Date
Publication Number
NCHRP Report 693, Project 20-86
ISBN Number