Overview
TRB’s National Cooperative Highway Research Program (NCHRP) Report 832: State DOTs Connecting Specialized Transportation Users and Rides, Volume 1: Research Report provides resources for agencies and organizations with practices for connecting specialized transportation users with the rides they need to access daily services. Within this report are the findings from a literature review, interviews with employees overseeing existing linkage programs, as well as research into the coordination, marketing, and evaluation of current programs. The report also contains an analysis of the strengths, weaknesses, and opportunities presented by each type of linkage program.
Accompanying Volume 1 is Volume 2: Toolkit for State DOTs and Others, which assists agencies and organizations with the process of designing, developing, implementing, and evaluating linkages that connect customers of specialized transportation services and programs with rides. The stand-alone toolkit directs lead agencies and partners through the decision process for their state, region, or county, and factors in budget limitations. Design decisions and evaluation criteria tailored to each functionality level are also provided.