NOCoE Best Practices: TSMO Program Planning Report

Overview

The concept of a TSMO program plan is based on the idea that to incorporate TSMO as an integrated part of a transportation agency, TSMO-specific processes, strategies, and deployments must be designed to work with already existing institutional arrangements.

A TSMO program addresses the strategic, programmatic, and tactical elements of TSMO. 

The Transportation Operations Manual identifies five functions of a TSMO program plan: 

1. Articulating the business case for TSMO; its role within the agency’s mission, goals, and objectives; and its relationships with other agency programs and processes.
2. Highlighting the value of TSMO in responding to specific customer service needs and deficiencies, new technology and business models, and opportunities for collaboration.
3. Specifying the TSMO-specific technical processes required to engineer TSMO systems, and the planning and project development processes to implement them
4. Addressing the critical roles, responsibilities, and capabilities needed to support continuous improvement of an effective TSMO program
5. Identifying essential resource needs, including financial, staffing, and performance measurement resources.

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