Field Operations Guide for Safety/Service Patrols



The primary contributions of safety/service patrols are to reduce traffic congestion, improve travel time reliability, and improve safety on freeway and arterial systems. The intent of the guide is to reinforce procedures and provide reminders for various incident scenarios. The document provides additional guidance on topics that affect travel time reliability, such as: priorities at an accident, temporary traffic control at a traffic incident management areas, traffic crashes, and working with other responders.

Source Organization Location

Washington, DC

Operations Area of Practice

  • Interagency Agreements / Cooperation / MOUs
  • Training and Profesional Development
  • Emergency Transportation Operations
  • Roadway Safety Services / Roadway Safety Patrol
  • Traffic Incident Management

Organizational Capability Element

  • Emergency Transportation Operations
  • Traffic Incident Management
  • Education, Training & Professional Activities
  • Staff Development
  • Local government/MPO/RTPA cooperation

Content Type

  • Informational Product

Role in Organization

  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Operator
  • Principal Engineer
  • Public Safety Officer
  • Researcher/Academic
  • Senior Engineer
  • Senior Manager
  • Technician

Publishing Organization

  • FHWA

Maturity Level of Program

  • Assessment (L1)
  • Deployment (L3)
  • Development (L2)
  • Monitoring (L4)


  • How-To

Document Downloads

Project Website


Prime Contractor
Delcan and SAIC
John Sparks, Jesica Shuh, and Arland T. Smith
Issue Date
December 31st, 2009
Publication Number
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