Best Practices in Traffic Incident Management



Traffic incident management (TIM) is a planned and coordinated program to detect and remove incidents and restore traffic capacity as safely and quickly as possible. This report describes task-specific and cross-cutting issues or challenges commonly encountered by TIM responders in the performance of their duties. It also describes novel and/or effective strategies for overcoming these issues and challenges (i.e., best practices).

Source Organization Location

Washington, DC

Organizational Capability Element

  • Evaluation of Operations Strategies
  • Emergency Transportation Operations
  • Traffic Incident Management
  • Traveler Information
  • Local government/MPO/RTPA cooperation
  • Public safety agency collaboration

Content Type

  • Best Practice

Role in Organization

  • Associate Engineer
  • Director / Program Manager
  • Engineer
  • Maintenance Staff
  • Manager / First Line Supervisor
  • Media / PIO
  • Operator
  • Principal Engineer
  • Public Safety Officer
  • Senior Engineer
  • Senior Manager
  • Technician

Publishing Organization

  • FHWA

Maturity Level of Program

  • Assessment (L1)
  • Deployment (L3)
  • Development (L2)
  • Monitoring (L4)


  • Available Tools
  • How-To
  • Learning

Document Downloads

Project Website

Best Practices in Traffic Incident Management

Prime Contractor
Texas A&M Transportation Institute
Jodi L. Carson
Issue Date
September 1st, 2010
Publication Number
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