AASHTO TSM&O Guidance: Organization / Workforce Dimension



These three documents are guidance on improving agency capability in TSM&O with respect to the organization/workforce dimension, as developed through NCHRP 03-94 and SHRP2 L06, available in this database. Organization/workforce is important to TSM&O because “efficient execution of processes supporting effective programs requires appropriate combination of coordinated organizational functions, and technical qualified staff with clear management authority and accountability.” The three documents represent specific guidance on organization/workforce in the form of improvement targets, strategies, and key actions for agency advancement in capability from “performed” to “managed” (Level 1 to 2), “managed” to “integrated” (Level 2 to 3), and “integrated” to “optimized” (Level 3 to 4). The guidance covers four key sub-dimensions of organization/workforce: program status, organization structure, staff development, and staff recruitment and retention. Agency examples and reference documents are also provided for each level change.

Source Organization Location

Washington, DC

Operations Area of Practice

  • Business Processes/Policies and Procedures
  • Interagency Agreements / Cooperation / MOUs
  • Leadership
  • Organizational Models
  • Position Descriptions, Recruitment and Retention
  • Public-Private Partnerships (PPP)
  • Tools for Small Agencies
  • Training and Profesional Development

Organizational Capability Element

  • Leadership/Championship
  • Education, Training & Professional Activities
  • Organizational Structure/Staffing
  • Program Status
  • Recruitment and Retention
  • Staff Development
  • Local government/MPO/RTPA cooperation
  • Outsourcing/PPP

Content Type

  • Informational Product

Role in Organization

  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Principal Engineer
  • Senior Engineer
  • Senior Manager
  • Transportation Planner

Publishing Organization


Maturity Level of Program

  • Assessment (L1)
  • Deployment (L3)
  • Development (L2)
  • Monitoring (L4)


  • Available Tools
  • Learning
  • Prioritization

Document Downloads

Project Website


Prime Contractor
Issue Date
December 31st, 2010
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