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AASHTO TSM&O Guidance: Culture Dimension

Overview

These three documents are guidance on improving agency capability in TSM&O with respect to the culture dimension, as developed through NCHRP 03-94 and SHRP2 L06, available in this database. Culture is defined as “the combination of values, assumptions, knowledge and expectations of the agency in the context of its institutional and operating context, and expressed in its accepted mission and related activities.” The three documents represent specific guidance on culture in the form of improvement targets, strategies, and key actions for agency advancement in capability from “performed” to “managed” (Level 1 to 2), “managed” to “integrated” (Level 2 to 3), and “integrated” to “optimized” (Level 3 to 4). The guidance covers four key sub-dimensions of culture: business case, leadership/championship, outreach, and program status/authorities. Agency examples and reference documents are also provided for each level change.

Source Organization Location

Washington
,
DC

Operations Area of Practice

    Performance Management
    Tools for Small Agencies
    Interagency Agreements / Cooperation / MOUs
    Communicating Reliability Information
    Business Processes/Policies and Procedures
    TSMO Culture
    Leadership

Organizational Capability Element

    Planning
    Outreach & Marketing
    Leadership/Championship
    Technical Understanding
    Program Status/Authorities
    Local government/MPO/RTPA cooperation

Content Type

Informational Product

Role in Organization

Transportation Planner
Senior Engineer
Researcher/Academic
Principal Engineer
Manager / First Line Supervisor
Director / Program Manager
CEO / GM / Commissioner
Engineer
Senior Manager
Transit Professional

Publishing Organization

AASHTO

Maturity Level of Program

Monitoring (L4)
Deployment (L3)
Assessment (L1)
Development (L2)

Objective

Available Tools
Prioritization

Document Downloads

Project Website

Prime Contractor
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Issue Date