2017 Florida's Turnpike Enterprise Incident Management Report

Florida Department of Transportation


sTraffic Incident Management(TIM) Program Details

2017 will be remembered as a year of “Firsts” for the Florida’s Turnpike’s Incident Management program and Team. It began in September when Hurricane Irma became the first major hurricane (category 3 or higher) to make landfall in South Florida since Hurricane Wilma in 2005. The mass evacuation that Irma provoked also triggered the first activation of the Turnpike’s Specialty Towing & Roadside Repair Hurricane support plan. The Turnpike’s STARR vendors rolled out more than 40 wreckers and support vehicles to service crashes, incidents or break-downs within the evacuating traffic. With the single goal of keeping Turnpike traffic lanes flowing, more than 3,000 motorist assists were provided by the STARR wreckers and the Turnpike’s Road Ranger program in approximately 10 days of pre- and post-storm service. Total RISC activations for the 2017 calendar year reached a program record of 128 RISC activations; the first and only year with more than 100 activations since 2007. October was the first month that the Turnpike’s Rapid Incident Clearance (RISC) program reached 20 activations.

See Document Downloads section for more information.

Source Organization Location


Operations Area of Practice

  • Active Traffic Management (ATM)
  • Traffic Incident Management

Organizational Capability Element

  • Active Traffic Management/Travel Demand Management/Pricing

Content Type

  • Best Practice

Role in Organization

  • Associate Engineer
  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Principal Engineer
  • Researcher/Academic
  • Senior Engineer

Publishing Organization

  • State DOTs


  • Learning

Document Downloads

Issue Date
September 12th, 2018
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