Webinar on Advancing TSMO: Making the Business Case for Institutional, Organizational, and Procedural Changes



This webinar will give a high-level overview of an upcoming FHWA guide, “Advancing Transportation Systems Management and Operations (TSMO): Making the Business Case for Institutional, Organizational, and Procedural Changes.” The webinar will cover the guide’s framework for developing effective business cases to advocate for critical institutional, organizational, and procedural changes within a transportation agency needed to advance TSMO and to optimize agency programs to improve mobility, reliability, and safety.


Joe Gregory, FHWA Office of Operations: Joe Gregory manages the delivery for the SHRP2 Organizing for Reliability initiative. He coordinates the efforts of a team consisting Headquarters and Resource Center personnel to deploy the Capability Maturity Model (CMM) to states and metropolitan locations across the US. Joe has partnered with states and metropolitan regions to apply this framework to look beyond traditional approaches to advance transportation systems management and operations (TSMO) and focus on the business and technical processes within the agency as well as their culture and external partnerships. Prior to this, Joe worked in the FHWA Office of Asset Management for three years where he led several initiatives in transportation system preservation. Before that, he spent three years in the FHWA Utah Division as an area engineer delivering the federal-aid program. Joe holds a bachelor’s degree in civil engineering from the University of Tennessee and is a licensed professional engineer in Utah.
Erin Flanigan, Cambridge Systematics: Ms. Flanigan has more than 23 years of experience leading and managing research and analyses projects, with the last 12 years specifically concentrating on key Federal transportation programs. Ms. Flanigan recently led the research in NCHRP 20-07/365 to develop a TSMO Program Planning framework. This research documented agency experiences with developing TSMO Program Plans and developed a framework for statewide TSMO planning. Since 2014 Ms. Flanigan has led a team to implement the research of the SHRP 2 L06 program by conducting capability maturity model (CMM) self-assessment workshops and implementation plans for the FHWA. She has led CMM workshops for more than 47 State DOTs and regional agencies. This work also involved developing six White Papers to document the workshop findings in each of the CMM dimensions and presenting national webinars on each dimension. Her most recent experience in researching TSMO at the federal level includes is this webinar’s topic on developing a TSMO Business Case Guidebook that describes the benefits of institutional, organizational, and procedural changes for a more effective TSMO program and supports a state or local agency’s effort in making the business case for such change. Ms. Flanigan has worked with a number of State DOTs on advancing TSMO programs including Michigan, Kansas, Missouri, Utah, and Texas.
Steve Lockwood, Independent Consultant: Steve Lockwood offers a unique combination of policy, finance, program and technological knowledge as well as over 40 years of applications experience. He served for 23 years as Senior Vice President at Parsons Brinckerhoff, prior to which he served for four years as the senior FHWA policy officer, two years as Director of the Transportation 2020 Coalition and over 15 years as project manager for major highway and transit planning and project development projects, both nationally and internationally. Lockwood has special expertise in the analysis of transportation agencies capability to capitalize on new technology and systems as related to Transportation Systems Management and Operations (TSMO) programs. Thru SHRP2 research, he originated the Capability Maturity Self-Assessment approach for TSMO and has led 25 FHWA-sponsored state DOT workshops. He used the CMM framework as the basis for the web-based self-assessment oriented AASHTO Guide to TSMO Improvement and has developed training in TSMO capabilities as part of the instructor team for the FHWA/AASHTO Regional Operations Forums and the National Operations Academy Senior Management Program. Over the last several years Mr. Lockwood has produced several other TSMO-oriented studies and guidance.

Lisa Burgess, Kimley-Horn: Lisa Burgess, PMP is a vice president with Kimley-Horn, and she is based in Phoenix, Arizona. Lisa has more than 24 years of experience in system operations, ITS, operations planning, and corridor management strategies. Lisa works with regional and state agencies on TSMO plans and TSMO strategies, and she has been part of several FHWA projects focused on TSMO training, operations best practices, and guidance documents.

Katherine Blizzard, Cambridge Systematics: Katherine Blizzard is a Senior Transportation Analyst with experience in Transportation Systems Management and Operations (TSMO), Intelligent Transportation Systems (ITS), planning for transportation operations, and planning for connected and automated vehicle technology. Her recent project work at Cambridge Systematics includes: support for over 15 Capability Maturity Model (CMM) workshops; TSMO and ITS strategic, business, and implementation planning at the state level; and incorporating connected and automated vehicle technology into ITS and transportation planning. Before joining Cambridge Systematics, she worked as a Research Assistant with the Massachusetts Institute of Technology (MIT) and as a Transportation Planning Intern with the Massachusetts Department of Transportation while earning her Master in City Planning degree from MIT.

Operations Area of Practice

  • TSMO Culture

Event Type

  • Webinar

Content Type

  • Presentation

Role in Organization

  • Associate Engineer
  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Principal Engineer
  • Researcher/Academic
  • Senior Engineer

Publishing Organization

  • NOCoE


  • Learning
  • Networking

Document Downloads

Project Website

Click Here to View Webinar Recording

Issue Date
December 17th, 2018
Publication Number
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