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Using Text Messaging to Locate and Verify Incidents Outside of Traffic Management System Coverage Areas


This webinar is part of the Traffic Management Center Pooled Fund Study project to share information on traffic management system (TMS) emerging topics. The webinar presents and discuss how traveler direct messages may help staff in traffic management centers identify, locate and verify incidents and stranded motorists located outside of traffic management system coverages areas. This webinar also highlights current practices for locating incidents outside of system coverage areas, operational challenges, and how traveler direct messaging may improve detecting and responding to incidents. Lessons learned and experiences from two agencies were also shared.     


  • Ali Farhangi, Moderator, Virginia DOT
  • Les Jacobson, LNJ Transportation Consulting
  • Dolores Uttero, Georgia DOT
  • Jose Dios, New Jersey Turnpike Authority


Operations Area of Practice

    Transportation Management Centers (TMC / TOC)
    Traffic Incident Management

Organizational Capability Element

    Traffic Incident Management

Event Type


Publishing Organization

TOM Chapters
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