TSMO Performance Management Program Plan Development – Oregon Department of Transportation


During the Strategic Highway Research Program 2 (SHRP2) effort – the resulting data showed that transportation agencies collect a tremendous amount of data, however, no agency has achieved a fully integrated Performance Measurement system that links inputs, outputs, outcomes, and targets into a formal TSM&O performance management process. Back in 2017 Oregon DOT (ODOT) developed a Transportation Systems Management and Operations (TSMO) Performance Management Plan, which is likely the first of such plan in existence. FHWA and the NOCoE have partnered with ODOT to conduct a webinar to provide an overview of their plan. This webinar will encourage a dialogue of the growing importance of a performance management plan – ultimately utilizing the data to make investment decisions that lead to better systems performance.

The Oregon Department of Transportation, after completing the TSMO capability maturity model self-evaluation process, recognized the need to improve capability related to performance measurement. This led to the development of a performance management plan (ODOT TSMO Performance Management Plan) to identify the opportunities to leverage both agency data and private sector data to implement key performance measures across various aspects of the Operations Program. The topics covered in the plan include:

  • Mobility/Transportation System Performance Monitoring
  • Asset Management
  • Traffic Incident Management
  • Transportation Operations Center (TOC) Management
  • Traffic Signal Management
  • Traveler Information
  • Work Management

Implementation of the plan has resulted in the integration of data from various agency ITS and operation software systems into the agency data warehouse. Automated extract, transform, and load processes copy needed data from systems into the data warehouse.

While the data warehouse is an important tool for developing reports and dashboards utilizing data from agency systems, the private sector-provided probe data has grown in importance for use in measuring and monitoring system performance. ODOT currently purchases probe data for the entire road network in the State of Oregon. ODOT utilizes the analytic tools within the RITIS platform operated by the University of Maryland for numerous applications and performance measures related to travel times, delay, and reliability. An example of the use of probe data to evaluate project investment needs is the Corridor Bottleneck Operation Study which utilized probe data to evaluate and rank bottleneck locations in the Portland metropolitan area (Corridor Bottleneck Operations Study).

This webinar will provide an overview of the development and implementation of ODOT’s Performance Management Plan and will provide some examples of how data and performance measures are being used within ODOT’s TSMO Program.

Learning Objective

Participants will observe Oregon’s DOT’s state of the practice for TSMO Performance Management Plan Development and Implementation.


Daniel Grate, Jr.: Transportation Systems Management Operations Specialist; FHWA Resource Center Operations Technical Service Team. Daniel Grate, Jr is a member of the Resource Center Operations Technical Service Team. His primary focus is on developing TSMO data into performance measures to assist in investment decision-making and to improve systems performance. Other duties include supporting Work Zone Management and Analysis - Daniel is the lead facilitator for the Regional Work Zone Roundtables; as well as a co-facilitator of the Work Zone Management Capability and Maturity Framework workshop. He also supports the Organizing for Transportation Reliability efforts as a co-facilitator for the Capability Maturity Model Workshops.


Galen McGill is the System Operations & ITS Manager for the Oregon Department of Transportation (ODOT). Galen is a registered professional engineer in the State of Oregon. He has a Bachelor’s degree in electrical engineering from Oregon State University and a Master of Business Administration degree from Willamette University’s Atkinson Graduate School of Management. He represents the United States on the PIARC (World Road Association) Road Network Operations & ITS Technical Committee. He serves as the research coordinator for the American Association of State Highway and Transportation Officials (AASHTO) Committee on Transportation System Operations, and he serves on the technical advisory committee for the National Operations Center of Excellence.

Justin Guinan was born in Washington State and raised in Oregon by a family of firefighters, military personnel and public servants. Emergency services have always been at the forefront for him. Justin joined the fire service in 2005 and enlisted in the Army in 2009. Justin hung his fire helmet up Aril of 2021 ending a nearly 11-year career. Justin was hired by the Oregon Department of Transportation as an Incident Responder in 2016 and was promoted in 2019 becoming Oregon’s Traffic Incident Management Program Coordinator. In his free time, Justin enjoys spending time with his wife and two boys and spending time at the gym.

Chi Mai is a Transportation System Analysis Engineer with the Oregon Department of Transportation. She has 24 years of experience in transportation system analysis, traffic modeling, and data analytics. She has served as traffic technical lead on complex traffic engineering analysis for major transportation improvement projects and freeway corridor studies for the Portland Metro Region. Chi is a Professional Engineer and has a B.S. degree in Civil Engineering from Oregon State University.

Brent Atkinson joined Oregon DOT from the private sector in 2008. After spending 10 years supervising the Transportation Operations Center and Freeway Service Patrol in Portland, Brent transferred to the System Operations and ITS unit as the coordinator for Traveler Information and Performance Measures. In this role he oversees the implementation of the TSMO Performance Measures Plan.

Operations Area of Practice

  • Communicating Reliability Information
  • Performance Management
  • Data Acquisition, Support and Hosting
  • System Performance Definition, Monitoring and Reporting

Organizational Capability Element

  • Performance Management
  • Performance Measurement

Event Type

  • Webinar

Content Type

  • Presentation

Publishing Organization

  • NOCoE

Document Downloads

Project Website

View webinar recording on YouTube.

Issue Date
June 2nd, 2021
Downloads Back to Search Results