Transportation Systems Management and Operations Strategic Plan

Florida Department of Transportation

In This Case Study You Will Learn:

  1. Three distinct sets of goals were identified around (1)existing work, (2) enhanced or focused work, and (3) via implementation of new strategies.
  2. The TSMO plan incorporated connected vehicle pilot projects.
  3. Mainstreaming TSMO in all districts was also a major aspect of the plan.


The Florida Department of Transportation’s (FDOT) 2017 Transportation Systems Management and Operations (TSMO) Strategic Plan was developed by the State Traffic Engineering and Operations Office (STEOO), TSMO Division; with considerable collaboration from districts, other central office functional area managers, and the industry. The vision of the TSMO strategic plan was to increase the delivery rate of fatality-free and congestion-free transportation systems supporting the FDOT vision and Florida Transportation Plan goals. This plan was created to identify, prioritize, develop, implement, operate, maintain, and update TSMO program strategies and measure their effectiveness for improved transportation safety and mobility. The following three distinct types of goals were defined under this plan:

  • Performance Goals (Goals) – goals achieved through existing management and operations.
  • Performance Enhancement Goals (PEG) – goals achieved through enhanced or focused operations and maintenance.
  • Project-Performance Enhancement Goals (P-PEG) – goals achieved after implementation of new TSMO strategies.

TSMO Planning, Strategies, and Development

The TSMO Strategic Plan also describes FDOT’s efforts regarding connected vehicle planning and pilot projects. Based on the CMM model, FDOT is expected to need significantly higher staffing resource capabilities over the next two to five years for arterial management, CV, and TSMO policy development. To fulfill the TSMO program vision, mission, and goals and ensure departmental
alignment, FDOT’s Strategic Plan has the following objectives:

  • Enhance TSMO mainstreaming across applicable functional elements of FDOT.
  • Identify innovative, emerging technologies, strategies, tools, and resources.
  • Prioritize statewide and regional TSMO program focus areas.
  • Develop partnership frameworks, resource realization plans, and organizational frameworks processes.
  • Develop standards, specifications, policies, guidelines, and training.
  • Implement TSMO through pilot projects, research projects, test beds, strategic partnerships, stakeholder inclusion, and regional and statewide deployments.
  • Quantify and allocate sustainable operations and maintenance funding resources.
  • Develop policies, procedures, and scope templates for consistent statewide operations and maintenance.
  • Monitor and measure effectiveness and refine performance objectives and TSMO strategy impacts.

The TSMO program mainstreaming is also an important product of the Strategic Plan. Mainstreaming implies the systematic incorporation of TSMO strategies throughout project development, implementation, and O&M. The Strategic Plan summarizes how the TSMO systems engineering process dovetails with FDOT’s project development process. The Strategic Plan identifies specific steps for integrating TSMO program input into FDOT’s Statewide Acceleration Transformation (SWAT) process as defined in the 2016 update to the Project Development and Environment (PD&E) Manual. The TSMO Strategic Plan also provides an overview of TSMO program outreach. Districts are working to establish their baseline performance for each performance measure and their initial goals and PEG for priority corridors and route segments by June 30, 2019. Beginning July 1, 2019, districts will measure achievement of their Performance Goals, PEG, and where applicable, P-PEG and report progress quarterly.

Next Steps, Action Plans, and Outcomes

Statewide Arterial Management Program (STAMP) Action Plan

Supporting the TSMO Strategic Plan’s vision, mission, and focus areas, FDOT has developed the Statewide Arterial Management Program (STAMP) Action Plan. FDOT’s STAMP Action Plan identifies specific, measurable, accountable, relevant, and time-bound (SMART) action items for central office and individual districts (in coordination with local agencies) to benefit STAMP. The seven priority focus areas in STAMP Action Plan are as follows: outcomes, field technologies, traffic control strategies, traffic management center technologies, operations, maintenance, and performance assessment.

CAV Business Plan

Following the roadmap laid out in the TSMO Strategic Plan, FDOT is developing the Connected and Automated Vehicle (CAV) Business Plan for Florida. The goal of the CAV Business Plan is to identify action plans to move the CAV program from independent research and pilot projects to coordinated and collaborative statewide implementation over the next five years.

Statewide TSMO Excellence Program (STEP)

The Statewide TSMO Excellence Program (STEP) was conceived to meet the needs of TSMO capacity and workforce development. The goal of STEP is to improve the quality and consistency of TSMO program development, delivery, operation, and maintenance. Under this program, FDOT is developing an Intelligent Transportation System (ITS) Construction Engineering and Inspection (CEI) Training series, TSMO Work Program Training, Traffic Signal Systems Training, ITS Fiber Design Training, Systems Engineering Training, and the Florida Express Lanes Manual for transportation professionals in the state of Florida.

Lessons Learned

The TSMO Strategic Plan concludes with specific, measurable, achievable, relevant, and time-bound (SMART) action plans that pertain to the central and all district offices. The TSMO Division and districts confer at least quarterly to measure progress and resolve any roadblocks to completing the SMART action plans. To date, all action plans are on schedule.

Operations Area of Practice

  • Business Processes/Policies and Procedures
  • Strategic Planning

Organizational Capability Element

  • Planning
  • Leadership/Championship
  • Organizational Structure/Staffing

Content Type

  • Case Studies & Lessons Learned

Publishing Organization

  • NOCoE

Document Downloads

Issue Date
July 10th, 2019
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