Case Study Technical Memorandum

SHRP2 Program


The primary objective of the case study is to develop a process for estimating reliability performance measures and identifying reliability deficiencies based on traffic flow and incident duration data, and estimating the impacts of operations projects for the Knoxville Regional Transportation Planning Organization (TPO). The TPO has begun to carry out the update of the Long-Range Transportation Plan (LRTP) for the region and is undertaking Planning for Operations. This case study documents the incorporation of reliability into the agency’s transportation planning process. The case study also provides validation for the following steps in the Reference Guide:

  • Measuring and Tracking Reliability;
  • Incorporating Reliability in Policy Statements; and
  • Incorporating Reliability Measures into Program and Project Investment Decisions.

Operations Area of Practice

  • Performance Management
  • Planning for Operations
  • SHRP2 Tools
  • Simulation Analysis

Organizational Capability Element

  • Performance Measurement
  • Reliability Predictive Models

Content Type

  • Case Studies & Lessons Learned

Role in Organization

  • Associate Engineer
  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Principal Engineer
  • Public
  • Researcher/Academic
  • Senior Engineer
  • Senior Manager
  • Transit Professional
  • Transportation Planner

Publishing Organization

  • SHRP2 Program

Document Downloads

Project Website

Case Study Technical Memorandum

Issue Date
March 1st, 2013
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