Delivering resources to save time, lives, and money

TSM&O Talking Points


Use these talking points to quickly communicate the value of TSM&O to the public, freight providers, or emergency management. Tailor them to your context and information for the greatest impact. Note: These messages are for a non-transportation professional to use with a non-transportation audience. To create messages for peer-to-peer communication or to a transportation decision maker, please refer to the Business Case Primer.

Source Organization Location


Operations Area of Practice

    Communicating Reliability Information

Organizational Capability Element

    Outreach & Marketing

Content Type

FAQs / Benefits Brochure

Role in Organization

Transportation Planner
Senior Engineer
Manager / First Line Supervisor
Director / Program Manager
CEO / GM / Commissioner
Senior Manager
Public Safety Officer
Transit Professional
Media / PIO

Publishing Organization

SHRP2 Program

Maturity Level of Program

Monitoring (L4)
Deployment (L3)
Assessment (L1)
Development (L2)


Available Tools

Document Downloads

Prime Contractor
ICF International
Issue Date