NOCoE Case Studies capture the strategies and practices currently being deployed to advance the TSMO industry and enable TSMO practitioners to save lives, time, and money.
Case studies are developed in partnership with the authoring organization or individual to succinctly transfer knowledge for the effective use by others in the industry.
Many of the case studies come from TSMO Award Submissions. Please be sure to consider submitting your practices for upcoming awards.
Additional case studies focus on academic and industry collaboration models, the 2017 solar eclipse, and other TSMO practices being deployed throughout the country.
Resilience and TSMO Peer Exchange Report
- Georgia DOT
- NOCoE
- Peer Exchange Report
- Planned Special Event Management
- Planned Special Events Traffic Management
- Publications
- Risk Management
- Road Weather Management
- Traffic Incident Management
- Transportation Management Centers
The National Operations Center of Excellence (NOCoE) hosted the TSMO for Resiliency Peer Exchange on June 23, 2026, a virtual gathering, to examine how transportation systems management and operations (TSMO) practices support the resilience of the transportation system. Participants included stat
NOCoE Best Practices: Integrating Safety and Mobility
- Best Practice
- Best Practice
- Education, Training & Professional Activities
- Evolution of Organizations, Structure, and Workforce
- NOCoE
- Publications
- Recruitment and Retention
- Staff Development
- Workforce
At the core of the transportation industry is the safe and efficient movement and people and goods. Safety and efficiency are sometimes characterized as a tradeoff; in reality, with thoughtful transportation system management and operations (TSMO) practices, operations is a means to ach
NOCoE Best Practices: TSMO Workforce Hiring and Training
- Best Practice
- Best Practice
- Education, Training & Professional Activities
- Evolution of Organizations, Structure, and Workforce
- NOCoE
- Publications
- Recruitment and Retention
- Staff Development
- Workforce
This report shares best practices in the hiring and training practices of TSMO organizations. With the growing number of resources available, including by the National Operations Center of Excellence (NOCoE), this report focuses on four topics for agencies seeking to expand and improve their work
NOCoE Best Practices: Active Transportation
- Best Practice
- Best Practice
- Bicycle Lanes
- Bicycle and Pedestrian Education
- Bike Sharing
- Cycle Tracks
- Education, Training & Professional Activities
- Evolution of Organizations, Structure, and Workforce
- NOCoE
- Pedestrian Facilities
- Publications
- Recruitment and Retention
- Staff Development
- Workforce
Active transportation is a key component of the TSMO strategy of Transportation Demand Management (TDM). Mode shift from vehicles to other modes can be an effective way to reduce roadway vehicle congestion. In addition to light rail, subway, buses, or other forms of public transportatio
NOCoE Best Practices: Communicating TSMO
- Best Practice
- Best Practice
- Collaboration
- Education, Training & Professional Activities
- Evolution of Organizations, Structure, and Workforce
- NOCoE
- Outreach
- Publications
- Recruitment and Retention
- Staff Development
- Workforce
There are many benefits to a strong Transportation Systems Management and Operations (TSMO) program: improved travel time and reliability; multimodal system efficiency; cost-effectiveness; environmental benefits; and improved agency efficiency. These outcomes benefit transportation agen
NDOT TSMO Workforce Development Program
- Case Studies
- Case Studies & Lessons Learned
- Education, Training & Professional Activities
- Evolution of Organizations, Structure, and Workforce
- NOCoE
- NOCoE Case Study
- Nevada DOT
- Recruitment and Retention
- Staff Development
- Workforce
The NDOT (Nevada Department of Transportation) TSMO Program Plan enhances safety, efficiency, and cost-effectiveness in Nevada’s transportation systems. By recruiting and training specialized TSMO positions, NDOT improves traffic incident response, reduces congestion, and ensures timely infrastru
Using Text Messaging to Locate and Verify Incidents Outside of Traffic Management System Coverage Areas
- NOCoE
- Traffic Incident Management
- Traffic Incident Management
- Traffic Incident Management
- Traffic Incident Management
- Transportation Management Centers
- Transportation Management Centers (TMC / TOC)
- Webinar
- Webinar
- Webinar
This webinar is part of the Traffic Management Center Pooled Fund Study project to share information on traffic management system (TMS) emerging topics. The webinar presents and discuss how traveler direct messages may help staff in traffic management centers identify, locate and verify incidents
Transforming the Rail Operations Control Center
- Case Studies
- Case Studies & Lessons Learned
- Case Study
- NOCoE
- Transit Operations
- Transportation Management Centers
- Transportation Management Centers (TMC / TOC)
Washington Metropolitan Area Transit Authority’s (WMATA) Rail Operations Control Center (ROCC) created a program team, internally known as the Transformation Team, to implement changes on a two-year schedule to increase safety and efficiency in operations. Benefits included new approaches f
Talking TIM Webinar Series: February 2022
- 2022
- Freeway Operations
- Freight Management Operations
- NOCoE
- Presentation
- Presentation
- Traffic Incident Management
- Traffic Incident Management
- Traffic Incident Management
- Traffic Incident Management
- Transportation Management Centers
- Transportation Management Centers (TMC / TOC)
- Webinar
- Webinar
- Webinar
The Talking TIM webinar series, brought to you by the Federal Highway Administration (FHWA) Office of Operations provides a forum where TIM champions with any level of experience can exchange information about current practices, programs, and technologies. Topic and presenters for this webinar in
Florida DOT Regional District Management Center
- Case Studies
- Case Studies & Lessons Learned
- Case Study
- NOCoE
- Regional Traffic Signal Operations & Program Management
- Statewide and Regional Integration
- Transportation Management Centers
- Transportation Management Centers (TMC / TOC)