2019 Annual Report

In this report you will learn:


Why workforce development efforts are crucial to developing the TSMO industry


Which agencies and key initiatives were selected by their peers to win NOCoE TSMO Awards


How NOCoE utilizes an ever increasing variety of methods to transfer knowledge to the TSMO industry

Building the 21st Century Transportation Workforce

NOCoE has been working hard with our industry partners and TSMO leaders to build resources to both support and grow the TSMO workforce. As America’s transportation systems rely less on a build, build, build mentality and more on operations and technology to increase traffic capacity, our industry will create thousands of new jobs requiring specific skills. NOCoE’s workforce effort is here to address those needs.

TSMO Workforce Resources

TSMO Fellowship

In 2019, NOCoE piloted a fellowship program to aid employees to reach their individual development plan (IDP) goals using resources available through the NOCoE, the agency of the fellow, and the broader TSMO community.

Courtney Sell, Washington State DOT
Connect with Courtney on LinkedIn

Courtney Sell, a regional staff traffic engineer for Washington State Department of Transportation, was selected as the first program fellow. NOCoE worked with Courtney and her manager to discuss how NOCoE/WSDOT might be able to support the goals of her IDP and identified identified milestones with outcomes to achieve from the fellowship. Courtney, WSDOT, and NOCoE then worked together to achieve the following milestones:

  • Participate in a national peer exchange and practice public speaking skills;
  • Attend a TSMO-focused out-of-state conference; and
  • Write a NOCoE newsletter guest message regarding her experience.

TSMO Training Database

The NOCoE TSMO Training Database provides access to hundreds of online and in-person trainings for TSMO practitioners to improve their knowledge, skills, and abilities. Practitioners and managers alike can use the database to access the most recent resources and enable their agency to improve their TSMO program and to deploy TSMO strategies and practices.

The database is valuable for soon-to-be practitioners as well! Students will find real-world TSMO trainings to advance their education and assist them with their research. The Transportation Technology Tournament students will utilize many of these trainings to develop their solutions.

TSMO Paraprofessional White Paper

In addition to focusing on management level workforce resources, NOCoE is evaluating how we empower the TSMO professionals working outside management levels and on our roadways.

The white paper identifies a wide range of critical support positions, referred to as TSMO paraprofessionals, and defines how each may need to evolve to meet rapidly changing organizational needs. The document also discusses a variety of issues transportation agencies will likely face and potential paths forward for them to be better prepared to recruit, retain, and develop a TSMO paraprofessional workforce.

Transportation Technology Tournament

The 2nd annual Transportation Technology Tournament was a joint effort of the ITS JPO Professional Capacity Building program and the National Operations Center of Excellence to help push the future workforce to understand the communications, teamwork, planning, and interdisciplinary skills required to work in the transportation industry. Nine participant teams were asked to work with a local or state DOTs to identify a real-world challenge that transportation agencies are facing and to use ITS technologies and TSMO strategies to develop a solution or set of solutions to address that challenge.

The Winner: University of Michigan team deploying a suite of solutions around corridor management for the I-75/I-696 influence area.

Participating Universities

Auburn University: Wrong-way driving for Alabama DOT

Florida A&M and Florida State University: Decision Support Optimization Tool for Improving Safety at Intersections in Florida for Florida DOT

Florida International University: Wrong-way Driving for Florida DOT

University of Michigan: Corridor management in I-75/I-696 Influence Area for Michigan DOT (Winner)

North Dakota State University: Curbside Management for District DOT

University of South Florida (Team #1): Improving pedestrian safety through ITS solutions for Florida DOT

University of South Florida (Team #2): Autonomous shuttles/modular vehicles in urban public transportation system for Florida DOT

University of Tennessee Knoxville: Developing an Algorithm for Assessment of Level of Service (LOS) of Intersections Using Waze Data for Tennessee DOT

Engagement with Practitioners

Key Activities

TSMO Workforce Workshops

By Request

NOCoE began providing overview sessions on the key practices recommended by researchers to recruit, retain, and train the TSMO workforce. Based on the recently released TSMO Workforce Guidebook, the information delivered to participants includes how to work with human resources to build staff for a TSMO program and potential position descriptions unique for TSMO.

Talking TIM Webinar Series


Hosted by NOCoE and organized by FHWA’s Traffic Incident Management (TIM) program, this webinar series captures the emerging practices and leading work happening on the ground and around the country in TIM. Topics have included drone use to survey incidents, new HAZMAT techniques, and using social media to reduce secondary incidents.

Adventures in Crowdsourcing Webinar Series


Hosted by NOCoE and organized by FHWA’s Every Day Counts Round 5 (FHWA EDC-5), this webinar series highlights innovative applications of varied crowdsourced data and to share crowdsourcing building blocks that will help agencies garner the greatest value from crowdsourced data.

NOCoE Peer Exchanges

Smart Work Zones

NOCoE convened State DOTs to discuss how TSMO can support more efficient work zone operation. Topics included: traveler information in work zones, lane closure management, and technology use in work zones. View Peer Exchange Report and Presentations

Regional and Local Agency

NOCoE brought together regional and local agencies from across the US to discuss the deployment of TSMO practices with various regional and local structures, lessons learned from implementing TSMO programs in local and regional agencies, and how to encourage the adoption of TSMO practices. View Peer Exchange Report and Presentations

Operations and Maintenance

Hosted by the Alabama Department of Transportation, this event highlighted the important synergy that has begun taking place among operations and maintenance divisions in state departments of transportation and the positive impact this is having on their respective missions and goals. View Peer Exchange Report and Presentations

Road Weather Management

Developed with AASHTO CTSO Community of Practice on Road Weather Management, this peer exchange sought to identify key activities and actions required to advance the practice of road weather management across the country. Attendees focused on four key priority areas: Integrating mobile observations about road weather for decision-making, variable speed limits driven by road weather, real-time warnings, active real-time motorist warning systems, and predictive traffic models. View Peer Exchange Report and Presentations

A full proceedings report and presentations from every NOCoE peer exchange is available on the NOCoE website.

2019 TSMO Summit: Funding and Capital Improvement Process Integration

The findings of the summit provides specific details on how TSMO is currently being deployed in a variety of transportation agencies. The in‐depth discussion that captured specific best practices also identified gaps in how TSMO is currently deployed and funded inside transportation agency processes, and identified a number of research and resource needs to not only advance the adoption of TSMO, but to do so as efficiently as possible.

The two goals of summit were to:


Identify the current practices for funding of TSMO


Identify current practices, research and resource needs for integrating TSMO into the Capital Improvement Process

The results of the summit, including practices of participants, and key observations around TSMO funding, will be released in a full report in 2020.

Through the process of exploring and synthesizing current practices, included in detail throughout the report, summit attendees were able to identify TSMO Knowledge and Research needs for the TSMO community to consider going forward, which are:

TSMO Knowledge Needs:

  1. Examples of agency manuals that have been updated and include TSMO
  2. Data governance best practices amongst regional partners to show multi-agency acceptance
  3. Examples of the TSMO practice being emphasized and prioritized in design and construction phases
  4. Funding and normalizing digital projects, equipment and software in a DOT’s budget and day to day operations
  5. Understanding how agencies are budgeting operations and maintenance costs for new projects at the time of project identification and funding

TSMO Research Needs:

  1. How to handle funding TSMO projects that have a short implementation and construction time frame
  2. Synthesizing TSMO best practices in Construction Inspection on roadway projects
  3. Synthesizing the leading and best practices for Asset Management for TSMO

Emergency Responder Day 2019

NOCoE worked with a team of practitioners to host the 2019 Emergency Response Day at the ITS America Annual Meeting. Responders and TSMO practitioners convened to discuss emerging practices and ongoing challenges and New Jersey DOT and Maryland DOT displayed their state-of-the-art, fully-equipped safety service patrol vehicles. See the ER Day video here.

Advancing the TSMO Practice

TSMO Award Submissions Transformed into Case Studies

Each of the TSMO award submissions are real-life examples of TSMO-in-action and contain an impressive amount of knowledge, lessons learned, and success stories to be celebrated and shared. Over the past 2 years, we have used the awards submissions to create over 100 case studies. Thank you to all who have participated in this effort to advance the state of the practice.

Agency Improvement: Use of Capability Maturity Model (CMM)

North Carolina DOT for their “Statewide Central Signal System Initiative”

Best TSMO Project

Houston TranStar for their “Roadway Flood Warning System”

Best Use of Management of Data to Improve TSMO

Georgia DOT for their entry on “Improving TSMO in Georgia Using Data”

TSMO Workforce Development

Washington State DOT for their “TSMO Workforce Development Program”

The Overall Winner and a TSMO champion will be announced in the summer of 2020.

Evolving in How We Transfer Knowledge

2019 featured several new evolutions in how we deliver digital content to the TSMO community:

Active Traffic Management Map

Active Traffic Management Map: We worked with partners and volunteers to build an interactive map from an existing industry database that can live and grow on our website. We want to thank all of the volunteers across the country who made this possible.

TSMO Resource Pages

TSMO Resource Pages: NOCoE worked directly with FHWA to develop several new resource pages to feature key learning opportunities around specific TSMO practices and strategies.

NOCoE Case Studies

NOCoE continues to transfer knowledge via its case study program. These 2-3 page resources feature concise and applicable knowledge about key TSMO practices. Access case studies via our Knowledge Center of the resource page dedicated to NOCoE Case Studies.

NOCoE Development Since 2015

This year’s digital edition, will be NOCoE’s fifth annual report overall. Take a look at our organization’s progress since 2015.

View our previous Annual Reports: 2015 | 2016 | 2017 | 2018

NOCoE Dashboard

Key Metrics We’ve Been Looking at this Year

NOCoE held 41 webinars in 2019

Top 5
Attended Live:

  1. Talking TIM March 2019 (161 attendees)
  2. Talking TIM July 2019 (145 attendees)
  3. Adventures in Crowdsourcing: Incident Management Tools - EDC5 Webinar Series (132 attendees)
  4. Connected Fleet Challenge Introduction (121 attendees)
  5. State DOTs & the UAS Integration Pilot Program (116 attendees)

Top 5 Watched Webinars and Videos in 2019:

In 2019, practitioners viewed over 750 hours of NOCoE webinars and videos.

  1. Expanding TIM Training to the Volunteer Fire Community (372 views)
  2. SPaT Challenge J2735 MAP Creator Tool Demo (365 views)
  3. Overview of MAP Messages (259 views)
  4. Are Your Traffic Signals Ready for Automated Traffic Signal Performance Measures (244 views)
  5. Emergency Response Day 2019 (196 views)

NOCoE Exists Because of:

Founding Partners

Patrick Son

Managing Director

Sarah Abel

Technical Program Manager

Niloo Parvinashtiani

Technical Services Associate

Adam Hopps

Communications and Program Manager

Thomas Kern

Senior Consultant

Strategic Advisory Council

  • Jennifer Cohan, Secretary, Delaware DOT
  • James M. Bass, Executive Director, Texas DOT
  • William T. Panos, Director, North Dakota DOT
  • Abbas Mohaddes, President and COO, Econolite
  • Eric Rensel, Vice President, Gannett Fleming
  • Kris Milster, Business Development Manager, CUBIC ITS
  • Martin Knopp, Associate Administrator, FHWA Office of Operations (non-voting)
  • Ed Bradley, Program Manager, Toyota

Technical Advisory Committee

  • Brad Freeze, Tennessee Department of Transportation (Chair)
  • Beverly Kuhn, Texas Transportation Institute
  • Laurie Matkowski, Gannett Fleming
  • Galen McGill, Oregon Department of Transportation
  • Patrick McGowan, WSP
  • Eric Hill, MetroPlan Orlando
  • Joey Sagal, Maryland Department of Transportation
  • Tracy Scriba, Federal Highway Administration
  • Nicolaas Swart, Maricopa County of Government
  • Aaron Johnson, Michigan Department of Transportation

Founding Partners’ Team

  • Jim Tymon, Executive Director, AASHTO
  • King Gee, Director of Safety and Mobility, AASHTO
  • Gummada Murthy, Associate Program Director - Operations, AASHTO
  • Patrick Zelinksi, Associate Program Manager, AASHTO
  • Jeff Paniatti, Executive Director and CEO, ITE
  • Jeff Lindley, Deputy Executive Director and CTO, ITE
  • Shailen Bhatt, President and CEO, ITS America
  • Carlos Alban, Vice President – Technical Programs, ITS America
  • Martin Knopp, Associate Administrator – Office of Operations, FHWA
  • Valerie Briggs, Director, Office of Transportation Management, FHWA
  • Tracy Scriba, Team Lead, Office of Transportation Management, FHWA